Not downloading the Outlook address book is often a problem encountered by many users, and it occurs because the BITS queue is full.
If Microsoft Outlook is set to Cached Exchange mode and you open the address book, the Global Address List (GAL) is not displayed by default. Instead, another address list such as “All Users” is displayed and the GAL must be manually selected in the Show this Address List as First Address Book option when opening the Address Book.
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.