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Windows Error: “You can’t keep Windows settings, personal files and apps because your current version of Windows might be installed in an unsupported directory”

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The ultimate solution every Windows user resorts to is reinstallation. Installing a fresh copy of Windows resolve most problems with computers. Sometimes, while running Windows 10 setup, you get an error that renders you incapable of keeping files and settings. It may provide you this message:

You can’t keep Windows settings, personal files, and apps because your current version of Windows might be installed in an unsupported directory.

Why are you getting this problem? There are a lot of things that may be causing this. Read on to fix this unsupported directory issue.

Case #1: Current Version and Installation Media Mismatch

Some users receive the error because there is a difference installation media version and installed Windows. That means they are performing a clean install on a Windows 10 Pro installation using a Windows 10 Home installation disk. This will simply not go through because of the difference in installation version. This kind of problem can also arise if you are using a 32-bit installation media on a 64 bit Windows or vise-versa.

To avoid receiving this kind of problem, use an installation media similar to the current version of Windows installed in the PC. You can check your PC’s Windows version by right-clicking the This PC icon and then opening Properties. Download the correct version of Windows when you are installing and use the official Windows Installation Media Creation Tool to perform the installation. However, before installing, try to do the following to resolve the issue.

Case #2: User Folder was Moved

Your computer has a User Folder under drive C, that is “C:\Users\.” This is default for all Windows installation. However, you may happen to accidentally move your ‘User’ folder corresponding to your account. Without this folder in its rightful place, Windows will not be able to clean install due to lost files needed to be backed up before performing a fresh install. Locate the folder and move it back to its place. Otherwise, you will have no other choice but manually backup this folder and perform a clean install.

Case #3: Change in Registry Values

Changes in the registry value can cause different kinds of problems with the computer like failure to get upgrades or perform reinstallation. This may also result to unsupported directory error. To make sure you address this issue, open regedit by typing it on the Cortana search bar. Once in the registry editor window, navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion

Locate the registry value ProgramFilesDir to check if the value is C:\Program Files.

When Windows setup can’t locate the correct Program Files folder, this can cause errors in keeping files and installing Windows. Correcting the problem will help resolve the issue.

You can also repair reinstall using your media disk. Open Repair your computer to perform troubleshoot scans and check if that helps.

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Activated Windows 10 is asking for Activation

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You are experiencing something weird with Windows 10. You have an activated Windows 10 that is asking for activation. You are still getting notifications that you need to activate it. It is an annoying situation especially when you know you purchased a very good copy of Windows 10.

Here are troubleshooting steps for removing the recurring notification on your Windows 10.

Re-register using Original Product key

Before anything else, make sure you can easily retrieve your Windows product key. Save it on your desktop using a sticky note or a notepad. To access the correct product key that your Windows 10 came with, just open an elevated Command Prompt and type the following command:

wmic path SoftwareLicensingService get OA3xOriginalProductKey

 

Once you get the product key, compare with the one listed on the System Information window. If it is the same, go back to the activation window and click activate once more. Otherwise click Change product key, enter the new one you just got and select Activate.

 

If you get an error code after doing this, then check if you received an error message. Find out about related errors in this article.

Uninstall the product key

Taking out the existing product key and entering a new one may do the trick.

Fix Corrupted Tokens.dat file

Windows operating system Tokens.dat file is a digitally signed file, which stores most of the Windows activation files. When the Tokens.dat file gets corrupted Windows Activation will not go through successfully. Rebuild the Tokens.dat file this way. Open an elevated Command Prompt and run the following commands one after another:

 

• net stop sppsvc
• cd %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\WSLicense
• ren tokens.dat tokens.bar
• net start sppsvc
• cscript.exe %windir%\system32\slmgr.vbs /rilc

 

After this, restart your computer and then try to activate Windows again.

Run the Windows 10 Activation Troubleshooter

The Windows Activation Troubleshooter is a tool available to you to help you resolve most commonly encountered activation issues on Genuine Windows devices. This includes hardware changes related errors.

Activate via Product Key method

This is the process of validating software with the manufacturer. You will need assistance from actual MS Tech Support to do this.

Activate via Digital Entitlement

You will need a Microsoft Account to do this. Create a new Microsoft Account and use it to log into your Windows 10 computer. While logged in, Activate your Windows 10 copy. You will receive a Windows is activated with a digital license message. By linking your Windows license to your Microsoft Account you are able to resolve the problem. If not, run the Activation Troubleshooter.

Activate Windows 10 by Phone

Contact Microsoft Support, you should be able to get to the right tech support line by following the activation process by phone. Explain your situation and the support agent will verify your Windows 10 Product Key and then give you an ID for activating Windows 10 on the new computer.

If you are having other issues with this, comment below so we can find out the answers together.

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Troubleshoot Windows 10 Activation Errors: List or error codes and fixes

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A lot of people are loving the upgrades the got when the changed to Windows 10. Their software gave them a great professional look on the desktop, better organization of the files and applications and an assistant that can help run programs, locate them, provide news and updates and more. Windows 10 was definitely a huge leap from its predecessor OS platforms, except for an isolated few who are experiencing activation errors on Windows. If you are having the same problem, worry no more, because this article will outline some quick fix for Activation error codes.
Users who upgraded to Windows 10 have the ability to reinstall without problem of ever reactivating, since Windows 10 stores the information in the PC and helps the installation program collect that information if there are needs for re-installation. However, like any other operating system, there can be a few users who will face this problem if they reinstall their Windows 10 or something similar to that. If that is the case, then do the following:

Cannot activate a Windows 10 that was a free upgrade from Windows 7 or Windows 8 Update

You may perhaps taken advantage of the Beta version of Windows 10 prior to the problem you encountered. Do the following instructions to reactivate.

• Click Start to go to Settings. Click Update & security and then Activation.
• Click Go to Store.If you see a valid license available for your device then you should be able to activate without problems. However, if not, then you need to buy Windows from Store.

If you cannot see a Go to Store option, contact your organization’s support team.

Error Codes 0xC004C4AE and 0xC004E003: “Genuine Validation detected tampered Windows binaries” and “The Software Licensing Service reported that the license evaluation failed”

You may have installed an application like a third party display language not currently supported by Windows, that is why you are getting this error. Run System Restore and reset your PC to an earlier setting. This should eliminate the annoying notification about your Windows binaries having been tampered.
Also, make sure the time, timezone and date on your system is correct. In which case, you may get the following.

Error code 0x80072F8F: A security error occurred.

This activation error comes up if your computer’s date and time are set incorrectly or Windows is having trouble connecting to online activation service.

• Correct your PC’s date and time by following these steps:
• Go to Start > Settings > Time & language > Date & time
• Change the entries to the correct date and time.

If it is a problem with internet connection, follow these instructions:

Click Start to go to Settings. Click Update & security and choose Network troubleshooter, then Internet Connection, then click run troubleshooter.

Follow the instructions to identify and fix problems with your network. Reboot your PC to check if that fixes the problem.

Error codes 0xC004C008 and 0xC004C003: “The activation server reported that the product key has exceeded its unlock limit” and “This product key didn’t work”

If the product key you are trying to enter into activation tool was a typo error or one that has already been used on a different system, you will receive this error and will be asked to either reenter or get a new product key. A product key that has been used on more than one PC than the Microsoft Software License Terms allow will disallow further activation. You should purchase a product key for each PC you use Windows with in order to fix this problem.
To buy a product key from the Windows Store:

• Click on Start, then click Settings, then Update & security and finally, Activation.
• Choose Go to Store, and follow the Windows instructions for purchasing the software.

Error code 0xC004F061: The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean installations.

You may receive this error if your previous version of Windows was not installed on your PC. You see, you need to have Windows 7 or 8 before entering a product key to upgrade to Windows 10. You will need your old Windows 7 or 8 installation disk to reinstall then retry the upgrade to the Windows 10. You can use the upgrade key you received to activate Windows or if your upgrade was a free upgrade, just skip the activation and continue the process because the server should automatically recognize your system as a receiver of the free Beta installation.

Error code 0xC004FC03: A networking problem has occurred while activating your copy of Windows.

Your computer failed to activate because you were not connected to the internet. Another reason could be that the firewall settings are preventing Windows from finishing the activation process. First, check for connectivity, then if you are sure that you are, open windows firewall and add the exception for the activation. If the problem persists, activate Windows via phone by going to Settings > Update & security > Activation. You will see a step by step procedure when you choose Activate Windows by phone. Just follow the activation procedure in order to activate your Windows 10.

Error code 0x8007232B: DNS name does not exist.

You may have been trying to activate your work PC at home. If you are not connected to your workplace’s network, Windows will simply provide you this error to tell you that you are trying to connect to the wrong network. You may want to bring your device back to office or make sure you are connected to the right network before you apply the product key. That should do the trick.

Error code 0xC004C020: The activation server reported that the Multiple Activation Key has exceeded its limit.

This activation error occurs when a Volume License (a license which is bought from Microsoft by a business to install Windows on multiple PCs) was used on more PCs than specified in Microsoft Software License Terms. To fix this problem, you might want to use a different product key to activate Windows on your PC. Your organization’s support person could help.

Error code 0x8007007B: The filename, directory name, or volume label syntax is incorrect.

Let’s say you are connected to work network but you are still getting this error. You need to contact your organization’s support team so they can help you change your network settings.
If no support personnel is available, try to enter your product key again by:

• Clicking Start and then Settings > Update & security > Activation.
• Select Change product key, and enter your product key.
• You will be prompted to enter an admin password, just do that and let activation process continue.

Error code 0x80004005: Unspecified error

There are very rare occasions when you will get an “Unspecified error” related to activation. If that is the case, click Start and then go to Settings >Update & security> Activation, and try to Activate Windows manually. If all else fails, then find your installation disk and reset your PC.

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Task Scheduler Error: The selected task “{0}” no longer exists

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The Task Scheduler is a new app for Windows 10 which lets you schedule tasks that you want your computer to run automatically. However, you might receive an error that says”The selected task “{0}” no longer exists, To see the current tasks, click Refresh.” Clicking the Refresh button simply gives you the same error. No sweat, just follow these steps to fix the Task Scheduler error.

Delete Corrupted Tasks

The first logical thing to do when you are getting this kind of error is to delete corrupted tasks, since these may cause big issues. To do that, open Registry Editor by typing regedit on the search window. Navigate to this path-
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\
You will see currently set tasks in the Task Scheduler. Go from the latest to the oldest ones, opening each and taking note of the ID. Copy the IDs you will delete in Notepad or sticky notes.

When you have referenced everything, right-click on the task name, and delete it.

After this, navigate to the following registry location –
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Maintenance
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks
Delete the same GUID you have copied earlier from these locations. Some might not have the IDs but if they are present in any of these, just delete them.
Again, navigate to this location: C:\Windows\System32\Tasks and do the same thing.
You have to restart your computer for changes to take effect then check if you are still having issues with the Task Scheduler.

Manually Synchronize Tasks

Another issue why you are receiving the error message could be a problem in the synchronization of Explorer and Registry Editor. You may manually synchronize these. Check if all created tasks have corresponding registry key. That means, you will navigate to this folder: C:\Windows\System32\Tasks

Open Registry Editor again and go to this location:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\

Check whether entries on the path is also in the registry.
Check these two locations in the Registry Editor:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree

Compare the locations and delete all task discrepancies, then check whether or not Task Scheduler is opening properly.
Check and double check so you don’t miss anything on the registry. It will also be a good practice to save a restore point before running these commands and saving a cop of the registry editor.

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Windows 10 Error: This Device cannot start (Code 10) STATUS_DEVICE_POWER_FAILURE

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Different parts of your computer has different sets of drivers. When your device gets an error, your Windows 10 provides you ways to repair the damaged files. Take for example the error with Bluetooth, when you get an error that says “This device cannot start (Code 10), STATUS_DEVICE_POWER_FAILURE.” It will present you the name of the file you need to fix. Like this:
There was a problem starting C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll. The specified module could not be found.

The driver file btmshellex.dll is associated with networked devices. So a number of devices connecting at the same time using one device can result to inconsistencies. Don’t worry, here are ways to fix this problem.

Re-register btmshellex.dll

• If your Bluetooth device not working properly, this driver may have been damaged by an update. You need to re-register this driver using a couple of commands.
• First, run Command Prompt with elevated privilege.
• Type regsvr32 /u btmshellex.dll.
• After this, enter regsvr32 btmshellex.dll on the prompt.
• Restart your computer. You should be able to use your Bluetooth like before when you log back in.

Re-install or Update your Bluetooth driver

You should reinstall drivers every after Windows 10 installation. Otherwise, you will not be able to use it or you might receive an error related to this. But if you still are having this message after the driver installation, check for updates, whether any is pending or available.
Go to the Device Manager by pressing Windows+X. Scroll down to locate the Bluetooth device, then right-click on it and select Update driver.

You will see a popup window, click on Search automatically for updated driver software.
It will take some time to verify the availability of an update and to install it. Just let it finish, then restart your computer.
You may also roll back to previous settings when your Bluetooth is working fine by choosing a restore point in System Restore.

Otherwise, if the error persists, run sfc /scannow to check your system. If all things went well, you will be able to use your device without problems, otherwise, if you are still seeing the “This Device cannot start (Code 10) STATUS_DEVICE_POWER_FAILURE” error, comment here so we can find solutions to the error together.

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Windows 10 error: Please insert a disk into Removable Disk

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It might be confusing, how you will insert a USB that you’ve known to be a working USB, into your USB drive and when it starts reading it, you get an error message saying “Please insert a disk into Removable Disk.”

You can’t always solve this this problem by re-inserting the USB drive – but there are a few things you can try to solve this.

Change drive letter

First, try changing the drive letter. It is possible that your computer is causing the issue due to conflict in reading the correct path to the drives.

• Find This PC on your left-hand side of your File Explorer.
• You can right-click on it to select Manage.
• When inside the folder, click on Disk Management under Storage.
• If you see the removable disk on the list, right-click it and select Change Drive Letter and Paths for [current-drive-letter].

• Then, you will see a Change button, click it. Select a new drive letter and hit the OK.
  Restart your PC.

Hardware and Devices troubleshooter

Access Settings from the start button by clicking the gear icon. You will see the Troubleshooter section of Update & Security, select that, then click Hardware and Devices Troubleshooter. See the Hardware and Devices option at the right-hand side. Click Run the troubleshooter button and follow the instructions to select any relevant screen options to fix basic problems.
Let’s say you tried this, but you just cannot find this removable disk. You have two options to fix this.

Format USB drive from Command Prompt

This will delete all your files on the drive and it takes a lot of time solving it. Try the USB drive on other computers and if the error message is always the same no matter which pc you put it in, format the drive from Command Prompt.

Delete Volume/Partition

If the problem turned into an annoying issue, access Disk Management, delete the volume or the partition.

Then, right-click on the same external drive, and click New Simple Volume.
Go ahead and assign allocation size, drive letter, etc. When done, reinsert device and complete the process, check whether it is working or not.

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Windows 10 Upgrader error: api-ms-win-core-libraryloader-l1-1-1.dll is missing from your computer

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Microsoft’s Windows 10 Upgrade Assistant is an easy GUI based tool for upgrading Windows 7, 8, 8.1 to Windows 10.Other than that, you can also use this to get a Windows 10 ISO for offline upgrade.

It is a nifty tool but like any other softwares, you can at certain instances encounter an error message that says “api-ms-win-core-libraryloader-l1-1-1.dll is missing from your computer.”

This driver file is not a native file of Windows. Users began experiencing this after the release of Windows 10 Fall Creators Update.

Thus the release of an update called Windows 10 Upgrade Assistant to address issues on newer versions of Windows. For those who on an older version and want to upgrade to Windows 10 very smoothly, here is an easy way to fix it.

• Open File Explorer and navigate to C:\Windows\System32\
• Once there, search for wimgapi.dll
• Once you find it, Copy the file to C:\Windows10Update\

• You will be prompted to Replace to existing file. Confirm this and accept any message that requires admin permission.
• Restart the upgrade process and Enjoy Windows 10!

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Startup Repair Failure: Automatic Repair couldn’t repair your PC

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You think you shut down your computer correctly, but when you turn it on, you noticed that your OS suddenly went into repair mode. You receive a message saying:

Automatic Repair couldn’t repair your PC .
Press “Advanced options” to try other options to repair your PC or “Shut Down” to turn off your PC.

Log file: C:\Windows\System32\Logfiles\Srt\SrtTrail.txt

So your first reaction would be to try to repair by going to Advanced options. But it turned out, you cannot finish the process because your Windows 10 repair utility fails. What do you do? Quit worrying, here are some troubleshooting steps you can do to resolve this. It may be like a sticky situation that you are having a difficult time getting out of. But help is on the way, just read on.

 

• Repair MBR and Rebuild BCD

 

You need to access Command Prompt then rebuild your Boot Configuration Data. After this, repair your Master Boot Record and fix boot sector issues. Here are the commands you need to enter on command prompt. You have to enter them one by one.

bootrec.exe /rebuildbcd
bootrec.exe /fixmbr
bootrec.exe /fixboot

Restart your computer to see if the problem was fixed. If not, go to this next step.

 

• Run chkdsk

 

Access Command Prompt again, run the following command: chkdsk /r c:

This utility will check for bad sector and attempt to repair it. It takes a while to finish, but when it is done, exit command prompt, reboot and see if the problem has gone away. If not, here’s more.

 

• Boot to Safe Mode and Run DISM

 

See if you can Boot Windows 10 in Safe Mode. Once in, open elevated Command Prompt and Run the following command to repair the System Image:

          DISM /Online /Cleanup-Image /RestoreHealth

This command scan your System Image for possible corruption. It takes a while to run so just let it run.

 

• Disable Early launch anti-malware protection

 

There are times when problems occur after installing anti-malware programs. If that is the case, you may try disabling the security software that interferes with startup. Just click on Advanced options, then Troubleshoot, then Advanced options and then again Startup Settings. Finally, hit the Restart button.

On the following screen, press the ‘8’ or ‘F8’ key on your keyboard to select Disable early launch anti-malware protection setting

This will restart the computer after it finishes processing, then you can check if it fixed the problem. If still no go, try the next step.

 

• Restore registry

 

Programs we install change entries in the registry. This can mess up the normal process of the computer. So, try restoring the original state of the registry by running the following command on the Command prompt:

copy c:\windows\system32\config\RegBack* c:\windows\system32\config

Type “All” when asked which items you want to overwrite, then hit Enter.

Restart the computer.

 

• Disable Automatic Startup Repair

 

To do this, you need to:

•            Click on Troubleshoot first
•            Click Advanced options
•            Open Command Prompt
•            Type the command: bcdedit /set recoveryenabled NO
•            Reboot computer and check if the computer bypasses the Automatic Repair.

• Troubleshoot using the “Reset this PC” utility

 

This Windows 10 option can restore factory settings of your computer without removing your personal files. But this is normally done as a last resort for fixing the problem. Just use the Troubleshoot menu from the Startup repair menu, choose “Reset this PC” and wait for it to finish resetting.

Also, make sure you check your hardware so you can eliminate any possibilities that the problem is hardware related. Just do the following:

• Reseat the hard drive
• Reseat the RAM
• Unplug all external devices

If the problem is not yet resolved at this stage, then comment and we will help you get your solutions for this problem.

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Windows 10 computer stuck on boot after power outage

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Sudden power outages can cause major damage to operating systems. Desktops are the most vulnerable to this kind of problem, if not connected to back-up power supply. This can cause a Windows 10 computer to get stuck on boot. In this case, only a spinning wheel is visible on the screen so we know that the boot up process stopped where the firmware is about to hand over control of the unit to the operating system. It’s a bit quirky, because there seem to be no other way but to shut the computer down again. Well, don’t resort to dumping that computer yet because here are some easy ways to fix a Windows computer stuck on boot after power outage.

Start Windows 10 in Safe Mode

Check first if you will be able to log into Windows on Safe mode. This would essentially tell you that only drivers were affected by the sudden power downtime. This may be resolved by uninstalling the problematic driver in Safe Mode then reinstalling normally.

Reinstall Windows

If your computer suddenly goes into a bluescreen error while accessing Safe Mode, it could be a damage to the system files. You will either need to repair reinstall or do a clean install of your OS so you will need your startup disk, if you have one, or you can download Windows 10 from Microsoft. Reinstalling, it should pick up your software registration so, your only worry would be your personal files. You may plug the hard drive to a different computer to recover your files.

Use Startup Repair

Instead of checking in Safe Mode, you can directly access your startup disk to access Startup repair. You need to boot from your disk or your USB and follow installation screen until you get to the one that gives you an option to troubleshoot.

In the same utility, you may open command prompt and the execute the following commands:

• Run System File Checker by typing sfc /scannow on the prompt
• Repair Windows Image by running DISM tool. A previous posting found here describes how to run this repair utility
• Rebuild your MBR using bootrec tool.
• Type bootrec/rebuildbcd, then follow instruction

You may also try to restore your BCD file by executing the command bcdedit /import f:\01.bcd
With the proper Drive letter and the name of your BCD file.
There are very rare occasions that the power outage affects the hard drive. In that case, you will need to replace your hardware. But for any other issues you may have been experiencing related to this, just send a message and we’d be glad to help you with it.

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Error Code 0xe0434352 – The exception unknown software exception occurred in the application at location 0x77312c1a

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It all happens when you shut down your computer. You get an error saying “The exception unknown software exception (0xe0434352) occurred in the application at location 0x77312c1a.” It sometimes comes up with a different location at different instances, some examples of which are 0xe0434352, 0xc06d007e, 0x40000015, 0xc00000d, 0xc0000409, etc. Worry not, the solution is pretty much standard for any of these.

The error may be due to a corrupted .NET Framework installation or a corrupted device driver. So the solutions to this problem are really just some very popular troubleshooting steps used by people, nothing out of the ordinary. Here they are.

Run Check Disk

• Open an elevated command prompt
• Run chkdsk /f

Perform Clean Boot

• Open System Configuration by typing MSConfig on the search box
• Go to Startup tab and disable non-Windows native programs
• Click apply and ok

 

Run System File Checker

• Open elevated Command Prompt
• Run sfc /scannow
• Restart the computer

Use System Restore

This problem is nothing more than a software issue. This could be caused by conflicting processes that might have changed some things in your software. So a system restore may actually fix the problem. You can try either of these procedures for running this command:

1. Invoke Run command by clicking Window+R, then run “sysdm.cpl” to get to the System Properties. You will see the Restore button under System Protection tab. Just click that and follow the restore instruction, or
2. You can open your File Explorer, right click on This PC, the select properties, you will see system properties and the button for System Restore when you open System Protection. Again, follow the restore instruction and wait till your computer completely restarts after the whole process is done.

These are simple fix that you can memorize and run on other errors that may come up on your computer. If you have ideas to share, go ahead and send us a comment.

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