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Corsair Utility Engine controls Corsair devices such as mice, keyboards and headsets. However, sometimes the Corsair Utility Engine does not open on your computer.
This problem is usually caused by improper installation of the Corsair Utility Engine. Some files may be lost or damaged, making it impossible to open the Corsair Utility Engine. Another reason is to set the user interface scaling option too high, which completely prevents the Corsair Utility from opening.
You can now follow the instructions below to solve this problem.
Download the firmware files again.
With this method, you must first uninstall the software. Because we want to make sure that your computer is not disrupted by corrupted installation files.
- Download the latest version of the iCUE software.
- Connect the keyboard.
- Install iCUE.
- Right-click iCUE, then click Run as administrator.
- Download the firmware specified by iCUE at startup.
- Install the firmware.
Update your drivers
If you uninstall other applications before this problem occurs, you may accidentally uninstall USB or its drivers. Obsolete or missing drivers can cause problems on your computer, and it is important to keep your drivers up to date to improve usability.
Decrease UI Scaling
If the Corsair Utility Engine does not open on your computer, you can also try to scale down the user interface to solve this problem. Let’s take Windows as an example.
Step 1: Right-click on an empty area of the screen and select Display Settings.
Step 2: Click on Sound, find Enter, then click on Scale and Layout. Under Resize, select 100% (recommended) for text, applications and other items.
Step 3: Open the Corsair Utility Engine again and check that the Corsair Utility Engine opens correctly.
Uninstall the Corsair Devices and the utility Engine
This is the last troubleshooting method you should try, as it involves reinstalling almost all of Corsair’s features. First, you must uninstall all Corsair devices from your computer in the Device Manager. You will then have to uninstall the Corsair Utility Engine Tool before you can reinstall it all! Follow the steps below!
Let’s start by uninstalling all Corsair device drivers in the device manager.
- First of all, you must uninstall the driver you currently have installed on your computer.
- Type “Device Manager” in the search box next to the Start Menu button to open the Device Manager window. You can also use Windows + R to open the Run dialog box. Type devmgmt.msc in the field and click OK or Enter.
- Expand the appropriate section according to the type of device you have on your computer. Mice are in the Mouse and other pointing devices section, keyboards have their own section, and headsets are in the Sound, Video, and Game Controller sections.
- Right-click on each Corsair entry and select Uninstall Device from the context menu. Be sure to repeat the same procedure for all elements.
- Confirm all dialog prompts, close the Device Manager and follow the steps below.
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