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Error code 0x90010108 occurs when some Xbox One users attempt to open certain games. For most users, it will appear immediately after installing Borderlands 2 or Plants Against Zombies when the user tries to press the Home button.
Remember to try these basic troubleshooting steps first:
- Power cycle instructions here. Hold the Xbox logo on your console for about 8-10 seconds until the console shuts down.
- Check the status of the Xbox Live! service.
- Visit Xbox.com/Support – There are a wide variety of topics and support available.
- Contact Xbox Support – You have chats, phone calls, emails, everything.
- Search – Use Google, the sidebar, and the forums. If you don’t search before posting, your post may be deleted.
To access the official Xbox support account for this thread to help you, please reply to this comment with your username “xbox_support” with “/u/” in front and no spaces in between.
Try Playing the Disk on another Xbox One Console.
If you read the disk on another console, you can tell if the problem is related to the single disk or the console drive. Test the disk on a friend’s console or at a store that can test a disk.
If your disc runs on another Xbox One console, go to the next section None of my discs play, or my disc is not recognized when I insert it.
Make sure the Blu-ray player application has been successfully installed
If you can play games but cannot play CDs, DVDs or Blu-ray Discs, make sure that the Blu-ray Player application has been successfully installed. For more information, see Setting Up and Installing the Blu-ray and DVD Player Application on Xbox One.
Check the status of Xbox servers
Before pursuing other possible repair strategies, it is important to perform the necessary checks to ensure that the problem is localized. As several affected users have pointed out, the 0x90010108 error could very well be due to a temporary problem with the Xbox server.
It turns out that a temporary maintenance period or an unexpected DDoS attack are two viable options that could lead to the appearance of this particular error code. In most cases, this is due to the fact that your console cannot connect to the Internet.
If we look at the history of this bug, there are several cases where there has been an increase in 0x90010108 errors in the US, and in both cases it was caused by a server problem.
To rule out the possibility of a server problem, go to this link (here) and see if any Xbox services (especially basic services) are currently experiencing problems.
Resetting your console
- When the console is fully powered on, press the Xbox button to open the guide.
- Navigate to System > Settings > System > Console Info.
- From the Console Info menu, select Reset Console.
- On the Reset Your Console? screen, select Reset and keep my games and applications.
- Press the X key and the console will begin the process of resetting to the default settings.
- When it’s complete, your Xbox One will automatically restart.
- If the power cycle method doesn’t work or only works for a while and error code 0x90010108 reappears, don’t worry. There are other solutions that you can use afterwards. A hard reset of your console is also an effective solution.
A hard reset means that your data is preserved, and this procedure should be no different. You’re about to reset your console’s operating system to the default values, but you can keep your games and applications safe.
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