Explorer, Office, Movie Maker crashes in Windows 7

RECOMMENDED: Click here to fix Windows errors and optimize system performance

If you notice that Windows Explorer, Microsoft Office or Windows Movie Maker crashes frequently in Windows 7 or Windows Server 2008 R2, this article might interest you.

This problem could occur due to a known problem in the Ole32.dll file. If some applications implement the IEnumFORMATETC interface but do not correctly implement the IEnumFORMATETC::Next() function, Ole32.dll inserts an incorrect data structure into the system clipboard.

February 2021 Update:

We now recommend using this tool for your error. Additionally, this tool fixes common computer errors, protects you against file loss, malware, hardware failures and optimizes your PC for maximum performance. You can fix your PC problems quickly and prevent others from happening with this software:

  • Step 1 : Download PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.


No, if another process queries the clipboard later, the processes can get this defective data structure. Therefore, heap corruption occurs in this process.

To solve this problem, Microsoft released Fix369974 which you can download and use from KB2541119.

Windows Explorer crashes or freezes frequently.

RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance

Related Video