Last Updated on July 8, 2021
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Adobe Photoshop is one of the most popular and professional image editing programs used by industry leaders. All Adobe applications are now available from Adobe Creative Cloud. You need to purchase Adobe Creative Cloud to get access to all Adobe services such as Photoshop, Lightroom, etc.
Now the problem is that Adobe Photoshop users are experiencing serious issues with Windows 10. Many Windows users reported this problem after the release of the new update.
What causes Photoshop CC installation to fail?
This problem has been reported by many users, and it usually occurs during the installation phase. The most common causes are incompatibility issues, corrupt installation files, or a third-party application blocking the installation of the program.
Before proceeding to the next solution, make sure that you have downloaded Adobe Photoshop from the official website and that your system meets the minimum hardware and software requirements.
How to solve the problem with installing Photoshop CC?
Turn off your computer’s firewall
- Click “Start” and open “Control Panel.”
- In the search box, type firewall and click Windows Firewall.
- In the left pane, click Enable or Disable Windows Firewall.
- Under each network location, you want to protect, click Disable Windows Firewall, and then click OK.
Download the latest version of Photoshop
Before you perform the other troubleshooting step below, make sure you have downloaded Adobe Photoshop from the official website.
Note: Adobe does not officially support downloads from third-party sources. You do so at your own risk.
Uninstall Creative Cloud Desktop Manager
- Download the zip file containing the uninstaller executable file.
- Unzip the Creative Cloud Uninstaller.zip file.
- Run the Creative Cloud Uninstaller.exe installer executable file.
- The installer asks you to confirm that you want to uninstall the Creative Cloud desktop application.
- Check the message and click Uninstall.
After uninstalling Creative Cloud Desktop Manager, delete the following folders:
- C: > Program Files (x86 > Common Files > AdobeOOBE
- C: > Program Files (x86) > Common Files > AdobeAdobe > Application Manager
- C: > Program Files (x86) > AdobeCreative > Cloud Folders
- C: > Users > (user_name) > AppData > Local > Adobe > AAM UPDATER and OOBE
Go to C: > Program > DATA > Adobe and rename the SL-STORE file to SL-STORE_OLD.
Tip: To access some of these folders, you must configure Windows Explorer to show hidden folders.
After deleting and renaming the folders, restart your computer and perform a clean installation of Creative Cloud Desktop Manager and a clean installation of Photoshop CC.
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Frequently Asked Questions
If the installation fails, make sure that no other applications or system updates are running in the background while you install the Creative Cloud desktop application. Another option is to restart your computer before installing the Creative Cloud desktop application.
If you still can't install the app, try uninstalling the Creative Cloud desktop app completely again using the uninstaller. Double-click the Creative Cloud uninstaller. When prompted, click Uninstall. Then reinstall the Creative Cloud application from the Creative Cloud website.
- Make sure that you are using the latest version of Photoshop.
- Make sure your video card is compatible with Photoshop.
- Update the graphics driver.
- Check the cache level.
- Reset your settings.
- Change the advanced drawing mode settings to basic settings.
- Restart your computer and open the Creative Cloud desktop application.
- Reinstall the Creative Cloud desktop application.
- Delete the OOBE folder and restart the Creative Cloud desktop application.