Fix: You’re syncing a different account error in OneDrive for Mac



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If you decide to change the email address and password of your Microsoft account, OneDrive may not be able to accept the change and you may receive the following error message: “You are synchronizing another account. Here’s what you can do to solve the problem.

In addition to the message above, you will see the description:

You’re already syncing a personal OneDrive on this computer. Unlink that account to add a new one.

You cannot log in to OneDrive and the error “You’re syncing a different account” appears. This error may occur after you have changed your Microsoft account password.

Resetting OneDrive on Mac

Reset OneDrive on your Mac first to see if it helps:

  • Close OneDrive. (Select the cloud icon in the top bar, then choose Settings > Exit OneDrive).
  • Locate OneDrive in your Applications folder.
  • Right-click OneDrive and select Show Package Contents.
  • Navigate to the Content > Resources folder.
  • Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command if you are using the standalone application).
  • Start OneDrive and complete the configuration process.


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Removing References from the OneDrive Cache

  • When the “Windows credentials” menu expands, go to “General credentials”.
  • There you can search for all entries containing “OneDrive Cached Credentials”.
  • Click the drop-down arrow next to this option and select the “Delete” option to remove them.
  • Then restart OneDrive and check whether the problem persists.
  • Please note that disabling or uninstalling OneDrive on your computer will not result in the loss of any files or data. You can access your files at any time by logging in to OneDrive.com.

If this workaround does not solve the problem or does not give the desired result, please uninstall OneDrive and reinstall OneDrive.

Delete two Syncing Files

It turns out that there are two files named UBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist, which can be found in /Users/[Username]/Library/Group Containers/ and are often reported by users as responsible for the “You’re syncing a different account” error.

The first file (ClientSuite) contains all the information about the accounts you are currently logged on to, while the second file (Integration) contains log and file information about each SharePoint folder you have been logged on to.

As OneDrive is able to regenerate the files without further inconvenience, you should be able to resolve the problem by using the Keychain Access utility to locate and delete the two files responsible for the error.

https://support.office.com/en-us/article/onedrive-shows-you-re-syncing-a-different-account-error-88e73727-8b99-40ce-9229-0c5b173953dd



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