Fixing Connection Problem: Failed to Connect to Settings Endpoint

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Microsoft Teams allows remote access to companies with employees worldwide, so that work is possible from anywhere. However, some users have reported an error when starting the desktop client that does not connect to the endpoint settings.

The timeout error is usually caused by third-party programs that block the connection to Microsoft Teams Server. If you are also affected by this problem, this is the item you need.

We have listed a number of fixes to help you resolve this Microsoft Teams issue.


Log out and close all running instances of Microsoft Teams.

Navigate to the following path: %userprofile%\appdata\Roaming\Microsoft\Teams

Create a Json file named hooks.json

If you use your favorite editor for the notepad, add the following line to the newly created file :

{"enableProcessIntegrityLevel": false}

Save and close the file.

Now open Microsoft Teams again and log in.

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Disable Windows Firewall


  • Click Start and select Settings.
  • Click Update and Security.
  • Click Windows Security in the left pane.
  • Open the “Firewall and Network Protection” option.
  • Click on your currently active network.
  • Toggle the switch to turn off the firewall.

Checking Service Status for Microsoft Teams

The service status of Microsoft teams is displayed on the main page of the Office 365 administration portal. Before resolving issues, ensure that the team service is intact.

In addition, keep in mind that Microsoft teams are formed in addition to the Office 365 additional services. So when you look at the service status, don’t forget to also check the status of Exchange, SharePoint and OneDrive for Enterprise. Service status issues for these other services do not automatically mean that teams are affected (for example, address book downloads are unavailable in Exchange), but you should check the memos for affected services to determine if there is an impact on Microsoft teams.


Microsoft Teams timeout request fails Connection to endpoint settings is usually caused by an antivirus program or other software that may block the connection.

RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance