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Outlook is a personal information manager developed by Microsoft, which functions primarily as an e-mail application. In addition, it offers other functions such as a calendar, task manager, contact manager, notes, journal and web browsing. Although it is a robust application, some problems may occur in some cases. In this last issue of our troubleshooting series, we will look at the Outlook problem that got stuck when loading profiles.
If you are currently experiencing this problem, we can help. Here is a set of methods that have helped Windows 10 users get Outlook working again. But before we get to the patches, here’s a list of the most common culprits:
- Damaged Outlook profile
- Dotted navigation panel
- Wrong PST / OST file
- Outlook starts in compatibility mode
- Outlook does not start with administrator rights
- Defective Add-In
End the Processes in the Task Manager
- Right-click anywhere on the taskbar and select Task Manager.
- On the Processes tab, locate all Office processes.
- Select an Office process and then choose End Task. Repeat for each Office process listed.
Disabling Outlook Presence Features
- In Outlook, select File, > Options, > People
- Clear the checkboxes for the following options when they are enabled :
- Show online status next to name
- Display user photos, if available
- Select OK and restart Outlook.
Disable Hardware Acceleration
Hardware acceleration is indeed useful and improves the visual experience within desktop applications, but only if you have the right configuration. On the contrary, it can reduce performance or even cause crashes and crashes on unsupported devices.
If you’re stuck with an old, embedded GPU, hardware acceleration can do more harm than good. And in the worst case, it can render Outlook completely unusable and cause the profile loading screen to shut down.
So you can temporarily disable it and check for changes. To do this, you must run Outlook in Safe Mode.
The following instructions should guide you through the process:
- Press the Windows + R key to bring up the Run command box.
- At the command prompt, type the following command and press Enter
- Outlook / Secure Mode
- Once the program has started, open File in the menu bar.
- Choose the options.
- Open Advanced.
- Under Display, select the Disable Hardware Graphics Acceleration check box.
- Save the changes and restart Outlook.
Disable Outlook Compatibility Settings
If you tried the above method and did not find results, you can try the alternative here. This update only asks you to disable the compatibility settings in your Outlook. Follow the steps below and see if it works.
- First, right-click the Outlook shortcut or “Outlook.exe”. Select “Properties” from the options.
- Go to the “Compatibility” tab and you will see an option marked “Run this program in compatibility mode for”. Deactivate it and click “Apply” to confirm.
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I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.