Fixing We Encountered an Error When Switching Profiles on Hulu

Last Updated on December 4, 2020



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The Hulu Subscription Streaming service allows you to add up to six profiles to one account. The main profile is the profile of the account owner.

Although the service interface is quite intuitive, errors are common. Common profile error: an error has occurred when changing the profile.

Please note that this profile error occurs even if only one main profile is assigned to a particular subscription. It can also be displayed on any device that supports the Hulu service.

How to switch the profile in Hulu

With Hulu you can watch the latest and best movies, TVs and much more. You can create a separate profile for each family member. After that, everyone can follow their favorite shows and movies in a separate “Keep Watching” series. Let’s see how to change profiles in Hulu first.

Step 1: Go to the official Hulu website and log in to Hulu.
Step 2: Then you can view all the profiles associated with your account. Now choose the profile you want to use.
Step 3: Point your mouse over the current profile and choose another profile.



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Check for updates

You should check for Windows updates. Windows Updates can help you solve many system problems and errors. If the message “Profile change error occurred” is displayed, you can try to install the latest Windows updates. Here is how to do it:

Step 1: Right-click on the Start menu and select “Settings”.

Step 2: In the “Settings” window, select “Update and Security”.

Step 3: In the “Windows Update Center” section, click “Check for updates” to check for new updates. Then Windows checks for available updates. Just follow the on-screen instructions to complete the process.

After you install the latest Windows updates, reboot your computer and see if the “Profile Change Error” error has been fixed. Then you should visit your device’s app store to check for Hulu updates.

Use incognito mode (private mode)

It turns out that for the majority of affected users who have encountered the error “There was an error when changing the profile” to Hulu, the solution is simply to run the same service in incognito mode (in Google Chrome). or privately to open the mode (in Mozilla Firefox).

This is more of a workaround than a suitable solution, but many affected users have successfully confirmed that they used this workaround.

If you’re looking for a quick solution, just click the action button in your browser and select “New window in incognito mode” in the new context menu that appears.

After successfully opening the private window, go to the Hulu home page and log back into your account. Note that your credentials will not be saved, because you are in the window in incognito mode.

Once you’ve successfully logged into your Hulu account, check if you can switch profiles without the same “There was an error when you changed your profile” error.

Turn off your old Facebook account from Hulu.

Another documented case that may cause the “profile change error” error in Hulu is that the user has logged into a Facebook account (or saved at least one cookie) through his browser and the old Hulu Account is also linked to the same Facebook account.

This creates an account conflict with Hulu, which will forcefully disable your account as soon as you access the profile page. Indeed, Hulu is used to looking for a Facebook account and eventually finds one that is not associated with the expected one.



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