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The MSN Messenger 81000306 error is extremely annoying and prevents many people from connecting to Windows Live or MSN Messenger services. This error occurs when you try to connect to Windows Live Messenger. If you try again to ensure that your name and password are correct, you will still receive the error message.
The error message 81000306 prevents you from logging in and indicates that your username and password are incorrect. If you perform the double check, you always receive the error message. It does not appear that the user name and password are the cause of the error. This error occurs most often with the Windows Vista operating system.
Troubleshooting Windows Live errors may seem like an impossible prospect. But the solution for the Windows 81000306 error code is easier than you think. Read our instructions to solve this common problem.
Enable MSN / Windows Live Messenger on your firewall
If you have a firewall such as ZoneAlarm or a firewall that actively blocks program access to the Internet, you must ensure that MSN or Windows Live is unlocked and can access the Internet freely. To do this, simply look at your firewall application, then look at the section where it controls the programs you have on your PC. You must ensure that Windows Live is authorized.
Using the Messenger Status Website
Open the Messenger Status website at http://status.messenger.msn.com/Status.aspx . If you see a green check mark, it means that the Messenger service is running and you can proceed to the next step. If the service does not work properly, check it later until it works. Then proceed to the next step.
Resetting proxy settings in MSN / Windows Live Messenger
There are actually a number of settings in Windows Live Messenger that could prevent the program from connecting to the Internet. They are called the “proxy” parameters of the program and must be corrected by following the following steps:
- Start MSN Messenger.
- On the Tools menu, click on Options.
- Click on Login, then on Advanced Settings.
- Delete the entries under SOCKS.
- Click OK, then click OK again.
Finally, proceed as follows:
a. When you start, right-click and click Explore, then press Enter.
b. To view hidden files and folders, click Tools, then select Folder Options. A new window opens, click on the View tab; go to the Hidden Files and Folders section; click on the appropriate radio button: Displays hidden files and folders. Finally, click on OK, press F5 to refresh the window.
c. Delete the folder with the e-mail address with which you have contact problems.
d. Click Start, click Run, type Local Settings, and then press Enter.
e. Open these folders: Application Data > Microsoft > Windows Live Contacts, then open the folder with the email address that you have problems with the contacts.
f. Your Windows Live Messenger email address folder, delete the real folder and the phantom folder.
g. Try connecting to Messenger again.
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.