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Xbox One users report that they encountered error code 0x87dd001e after the console lost its axes to wireless. Some users report that for them, this is done randomly, while others say it happens every time the console is started. The majority of the users concerned continue to experience the problem even if they try to reconnect. The only thing that seems to work is a restart of the console.
You will get the following error on Xbox One or PC:
This means that you have problems connecting to Xbox services.
How to Fix Xbox One Error 0x87dd001e:
Select Check network connection
This test should determine if you have a working Internet connection from your Xbox One to your network device.
On the PC
- Launch the Xbox Console Companion App.
- Select Settings > Network.
- Under Network Status, make sure that the application displays “Connected”.
On Xbox One One
- Restart your network device (probably a router).
- Test your connection to Xbox Live:
- Press the Xbox button on your controller to open the instructions.
- Select System > Settings > Network > Network settings.
- Select Test network connection.
If you do not receive network errors or if you cannot correct the displayed errors, you may encounter other problems on your network that cause your Xbox One to fail or the system update to fail. These questions can be as follows:
- Wireless interference
- High packet loss
- Latency time.
Switching to offline mode
If you have confirmed with method 1 that there is indeed a problem with Xbox Live servers, you can most likely bypass error 0x87dd001e completely by configuring your console to operate in offline mode. But remember that this severely limits the playability of your console – as you can imagine, not every game with a multiplayer component will work in offline mode.
Several Windows users have confirmed that the error code no longer occurs in offline mode. But it’s not a sustainable solution – consider it a temporary workaround until Microsoft has successfully resolved server problems.
Checking the status of Xbox servers
Before moving forward and trying repair strategies that work in situations where the problem occurs locally, we make sure that the problem is not beyond your control. Note that the error 0x87dd001e may occur due to a temporary problem with the Xbox server.
Scheduled maintenance or a DDoS attack are two viable scenarios that could effectively prevent your console from connecting to the Internet. This has happened several times in the past, so if you think this scenario is applicable, go ahead and check if a server problem is the cause of error 0x87dd001e.
Also remember that many problems inside the Xbox can be solved by turning off the console completely and unplugging the power cord, waiting about five minutes, then plugging everything back in.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.