RECOMMENDED: Click here to fix Windows errors and optimize system performance
When migrating from Exchange to Office 365 or vice versa, you can choose to import your own e-mails, contacts and other mailbox information. However, if you disable the licenses for any of the services, you may encounter invisible problems. For example, a yellow warning bar may appear above an Office application that contains the following message:
Account Notice – We’ve run into a problem with your Office 365 subscription, and we need your help to fix it.
Check to see if you have a license.
- First, make sure you are logged in. If not, log in with your school or work account.
- Navigate to the browser header, then go to Settings and then to My Application Settings. Finally, go to Desktop 365.
- When you’re on the My Account page, select Subscriptions
- You should then be able to view all the services you are currently authorized to use, including the latest version of Office, OneDrive for Business, SharePoint Online or Exchange Online.
If you do not see the latest Office desktop version in the list, it is likely that your administrator has not assigned you an Office license.
Run the Microsoft Support and Recovery Wizard
The Microsoft Recovery and Support Wizard works on Windows PCs and can help you identify and resolve activation issues with Microsoft 365.
- Select the download button below.
- Select your browser from the drop-down list to see how to save and then run the Microsoft Recovery and Support Wizard.
- The application installation dialog box will open. Select Install to start the installation.
- The Microsoft Recovery and Support Wizard opens in a new window. Select I accept the Microsoft Service Agreement.
- Select Yes to allow the application to make changes to your device.
- Follow the instructions to resolve your Office activation issue.
Deactivating, Uninstalling, and Reinstalling Office
If the Microsoft Recovery and Support Wizard did not resolve the problem, we recommend that you reinstall Office.
- Disable your Office installation.
- Use the Simple Repair Tool to completely uninstall Office.
- Reinstall Office.
RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.