Last Updated on December 4, 2020
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Runescape players have problems logging into their game account in both the browser and the game launcher. Each time players open their login screen, they will see a message on the screen that says “Failed to connect to the server”. This error occurs for several reasons and we will consider them all.
Server problems are the main cause of connection problems to the game. The server in your region may be on service. It is possible that the problem is with the network cards of your system. Sometimes a faulty Windows update can also cause your problem. However, if you encounter this problem after establishing a new connection, it is most likely that your assigned DNS is the cause of the connection failure. Well, it is difficult to determine what may be the cause on a particular system. For these reasons we will look at all the solutions and one of these fixes will work for you.
Disconnect the network adapters that are not needed
In fact, this problem can also occur due to a faulty network adapter that conflicts with the active adapter. Some affected users who have already experienced the same problem have confirmed that they have corrected the problem by going to the Network and Sharing Center window and disabling unnecessary adapters.
In most cases, this type of interference is caused by virtual adapters belonging to Hamachi or VirtualBox. However, it turns out that the problem is more likely to occur in Windows 7 and Windows 8.1 than in Windows 10.
Check if you have a problem with your server
Before trying other fixes that might solve this problem, run this troubleshooting guide to see if there is currently a problem with the server with Runescape that affects other users in your region.
To check if this script is applicable, you should check web directories such as DownDetector or IsItDownRightNow to see if the same error occurs to other users in your region when trying to run Runescape.
Remove a third-party antivirus
If you have an antivirus program installed on your system, it may also cause a problem on your server with Runescape. The network firewall of some applications blocks the connection of Runescape servers. If an antivirus is installed, try uninstalling it once and see if it will solve the problem or not.
- Press and hold Windows Key + I to open Windows settings.
- Now click “Applications” and it will show you a list of all the applications installed on your system.
- Find your antivirus in this list. When you find it, click on it and select “Delete”.
- When uninstalling is complete, restart your computer.
Try to reset the WINSOCK, IPv4 TCP / IP and IPv6 TCP / IP stacks.
- Click Start and type cmd in the search box.
- Right-click the command line and select Run as administrator to open the command line.
- Enter the following commands in the command line window:
Netsh Winsock Reset Directory
netsh int ipv4 reset.log
netsh int ipv6 reset.log
- Reboot the computer.
Change to Google DNS
If none of the above possible fixes have helped you, you may actually be dealing with ISP inconsistency caused by an incorrect domain name (DNS) address. Using the wrong DNS domain may result in the RuneScape game server failure and the error message to connect to the server.
If this scenario is applicable, you can quickly solve this problem by switching to the DNS provided by Google. It is known that Google DNS for IPv4 and IPv6 is much more stable than most standard DNS that your Internet service provider can assign.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.