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The error code 0xc00d36b4 is displayed when Windows 10 users try to play some files with the integrated Groove music player. If the file that triggers this error is to be played as part of a playlist, the application automatically ignores it and starts playing the next one.
The problem is usually caused by an incompatible file format or codec. Therefore, workarounds involve either converting the file format or installing the support codec. If the video is not played back even after the video conversion or codec installation, it means that the video file has been damaged and requires video repair software.
Causes of the error 0xc00d36c4
The code 0xc00d36c4 in the video is a Windows error that occurs when:
- The player does not support the video file format.
- The file extension is incorrect, or
- The video file is damaged.
Install the necessary codecs.
As mentioned above, mp4 files depend on different codes to work properly, and if you don’t have these codecs installed, you won’t be able to read the mp4 files on your Windows 10 PC.
To solve this problem, it is recommended to download and install a codec package on your computer.
One of the most used codec packages is the K-Lite Codec Pack, which you can download here.
If you want to use another codec package, you are invited to do so. Once you have downloaded and installed the necessary codecs, MP4 files should work in all media players.
Run the troubleshooter
Depending on the users, if you can’t play MP4 files on your PC, you should try to troubleshoot them.
Windows has built-in troubleshooting mechanisms that can solve various problems, and if you can’t play MP4 files, you may be able to solve the problem simply by doing a troubleshooting.
To do this, proceed as follows:
- Open the Settings application by pressing Windows + I.
- When the Settings application opens, go to the Update and Security section.
- In the left pane, go to the Troubleshooting section. In the right pane, select Video Playback and click Run Troubleshooting.
- Follow the on-screen instructions to complete your troubleshooting.
Disabling and re-enabling Windows Media Player from “Turn Windows feature on or off”
To do this, proceed as follows:
- Press Start and type “Programs”.
- Select “Programs and features” from the available list.
- In the left pane, click Enable or disable Windows functions.
- Expand the multimedia functions, disable Windows Media Player. Click Yes to continue and OK to exit to finish, then restart.
- After the restart, return to the programs and functions, select “Enable or disable Windows functions”, select “Windows Media Player”, click Ok, then restart.
If you have problems with the Groove Music application, I recommend that you follow the steps in the following article to see if it helps you.
Disable copy protection in Windows Media Player
By default, Windows Media Player protects the media files it burns and makes them impossible to open in other media/music players. You can easily disable this function. Follow these steps:
1. Click Start, then type Media Player in the search bar. Open the media player.
2. Look for “Organize” in the upper left corner of the Windows Media Player window. Click on it and open Options.
3. open the Rip Music tab.
4. uncheck the “Copy Protect Music” box. Click OK to apply the changes.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.