How to Fix HBO Go Not Working in Xfinity

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Many have tried in vain to use their HBO Go app. They chose Comcast Xfinity as their supplier, which immediately led to an error.

There’s not even a login screen, just a “Disabled” message. We had trouble verifying your access to HBO Go from your TV provider. If you still have this problem, please contact your TV provider.

Try using a different browser.

The Xfinity HBO Go often works without a hitch when using the Brave Browser. As a security oriented browser, it is different from the many options available to you.

While it’s difficult to establish a direct connection between this browser and the HBO Go application itself, you can also try this advice.

Remember also that for your enjoyment in Chrome, Firefox, Safari, etc… Flash must be installed.

Disney Now users who often have similar issues with Xfinity logins confirm that this solution works.

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Login with a second username

In some cases, simply logging on with a second username does wonders. It’s not a difficult task for you.

However, if you forgot your e-mail from your TV provider, please contact Xfinity directly for information.

Reinstalling the HBO Go app

  • To start the procedure, turn on your Roku device.
  • Access the home screen menu on the TV screen.
  • Then go to “My Channels” and find the HBO Go.
  • Select a channel using the remote control and press the STAR key.
  • Select the Delete Channel option.
  • Restart the device after you have finished uninstalling the application.


HBO Go on Xfinity gives you unlimited access to more than 1,400 episodes of your favorite TV shows on HBO, including original HBO shows, movies, sports, comedies and more, right from your computer or mobile device. Free with your HBO and Xfinity subscription with your username and password.

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