RECOMMENDED: Click here to fix Windows errors and optimize system performance
Several Xbox One users have contacted us with questions after being unable to access games they’ve already downloaded. Most reports indicate that when they try to access the Game Pass titles menu, they get the following error: 0x000001f4. As it turns out, restarting the console the traditional way did not improve the situation in any way.
We investigated this particular problem by looking at various user reports and frequently used recovery strategies to eliminate this error message. In fact, several potential culprits could be causing this recurring error:
- Xbox Live services are unavailable
- Alternate MAC address is incorrect
- Damaged system files
If you’re currently having trouble overcoming this error and playing Game Pass games on Xbox One, check out this article for a few possible fixes. Below is a set of methods that other users in a similar situation have used to determine the culprit to prevent the 0x000001f4 error from recurring.
Check your network connection
- Press the Windows button on your device or keyboard, or you can select the Windows icon in the lower left corner of the home screen.
- Go to Settings>Games, then select Xbox Network.
- In Xbox Live multiplayer mode, make sure you have an Internet connection.
If your network does not appear to be connected, or if you are having trouble connecting, select “Restore,” and then follow the troubleshooting instructions.
Resolve Internet connection problems.
Troubleshoot Internet connection problems. Find and fix problems with your Internet connection or websites.
- Click Start. in the search box at startup, type
- Troubleshoot and then press Enter.
- In the left pane, click Show All.
- Click the Internet Connection Troubleshooter.
- Select Advanced and click
- Run as administrator.
- Click Next and follow the instructions on the screen to complete the troubleshooting.
Check your subscription status
- To install games from Xbox Game Pass, you must have an active Xbox Game Pass Ultimate or Xbox Game Pass for PC (beta) membership.
- Make sure you are logged into the Microsoft Store and/or Xbox app, regardless of where you are installing from.
- Make sure your Xbox Game Pass subscription is up to date by logging in and checking the status.
- Press the Windows + R key to open the Run window.
- Type wsreset.exe in Run, and then tap or click
- Reboot your computer and check.
Change your DNS address
One of the most common error messages that can appear when your Windows Store doesn’t work is error “0x000001F4”. This can happen when your computer connects to the Internet through certain DNS servers that are automatically assigned by your ISP and/or home network.
- To change the DNS server address, go to “Settings” (click “Start”, then click the gear icon) -> “Network and Internet” -> “Change adapter settings”.
- Then right-click on your network connection, select “Properties” and in the new window scroll down to “Internet Protocol Version 4 (TCP / IPv4)”. Right-click it and select Properties.
- In the Preferred DNS Server field, enter 220.127.116.11, which is the Cloudfare Universal DNS resolver. Click OK, and hopefully the Windows Store will work again.
- You can also try using Google’s public DNS server with the following IP addresses:
RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.