How To: Remotely Access a Computer That Has Crashed



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Remote control technology is by no means a new concept. It is a technology that has been particularly useful in the IT services of many companies because it has changed the way they provide support services. If the end user now has a problem, the technician can easily connect to the user’s workstations and solve the problem without having to change workstations. And it’s much easier than guiding the end user through the process of solving processes by phone.

However, there is one aspect of the remote control that many people do not know or think is too difficult to use, and it remains largely unused. I’m talking about the possibility of being remotely controlled outside a tape recorder. This has been made possible through the development and integration of Intel Active Management Technology (AMT) into the latest generation of Intel Core processors.

Ready-to-use server-side computers from most major manufacturers have been providing this type of management functionality for many years. Watchdog timer in BIOS, Telnet console redirection on COM, COM over IP, remote KVM, etc.



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For a desktop computer, you have a few options:

Replace your system with a system with such management functions (out-of-band management).

Intel also offers its AMT (Advanced Management Technologies) on the desktop, which is called vPro if certain conditions are met. (In principle, a card and a CPU compatible with vPro).

AMD has DASH; with similar requirements, I am sure. I have never used it and I have never seen any third party support for it.

I prefer Intel’s AMT personally. All versions (which are’vPro’) allow shutdown, power-on, hard reset, text BIOS and boot view. The latest versions include a VNC-based “KVM” that allows you to interact with the boot process and operating system to diagnose boot problems (BIOS, POST, Bluescreens, etc.) and to support users and operating systems.

Check if your computer supports Intel AMT KVM.

Since vPro is designed for professional use, not all Intel processors support Intel AMT KVM processors. More precisely, you want to search for a vPro logo somewhere on your computer.

Note: Only some Core i5 and i7 processors support vPro. Intel does not currently produce an i3 processor with vPro.

If you can’t find a logo on your computer or if you built it yourself, you can check if you have one of the following Intel Core processors. If so, you may be able to enable KVM while you have other requirements.

With the supported processor, you must also use Intel’s built-in video and Intel network card. Both are necessary because to enable out-of-band communication, the KVM server also needs direct access to the network interface and display to display exactly what is displayed on the connected machine.

If you have all the above requirements, continue to configure Intel AMT KVM.

To enable Intel AMT

  1. Open the Intel ME configuration on your BIOS.
  2. There are several ways to do this, depending on the type of computer you are using. For some computers, the configuration is available directly from the BIOS configuration.
  3. For other computers, however, you must first enable the firmware details and the AMT configuration prompt in your BIOS configuration.
  4. Once you have done this, reboot your PC and immediately after the prompt to enter the BIOS, you will be prompted to press CTRL+P to access the Intel ME Setup.

If you don’t see any of these options, it’s probably because your computer is not Intel AMT compatible.

https://software.intel.com/en-us/articles/how-to-create-intel-active-management-technology-kvm-solutions



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