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Skype was the best solution for video calls between remote users, in addition to other features like audio calls and chat. As other social networks implement the same features, its popularity has declined, but it is still the first choice for business users. However, many users have too often encountered the problem of Skype crashing on Windows.
The problem usually occurs after users have upgraded to Windows 10, but it is not exclusive and occurs almost out of nowhere in random scenarios.
Troubleshooting by isolating the problem
To isolate the problem, please follow these troubleshooting steps and let us know if the problem persists:
- Disable your firewall and virus protection (if applicable).
- Leave Skype.
- Press Windows + R on your keyboard simultaneously. Enter %appdata% in the Run dialog box.
- Open the Skype folder and delete the shared.xml file.
- Browse for your Skype Name in the same folder and open it to delete the configuration file.
- Restart your computer.
- Restart Skype and make a test call.
Update the video driver
An obsolete video driver can crash video applications like Skype. To update your computer’s video driver, move the mouse pointer to the upper right corner of the screen and click on the Search icon. In the search box, type Device Manager, click Settings, then Device Manager. Expand the Image Devices section, right-click on your webcam in the list of image devices, then click Update software driver. Click on “Automatically check for updated drivers” and follow the instructions to download and install the latest drivers for your webcam.
The reset function deletes all data from the application and restarts an application if it does not work properly. Resetting the Skype application on Windows 10 is a very simple process, so please follow the steps below:
- Press the Windows + I buttons to access the Windows settings.
- Click on Applications and find Skype in the list of applications and features.
- Switch to the advanced view by clicking on the Skype application.
- Click on Advanced Options, then click on the Reset button.
Restart your network
A poor network connection can cause your Skype video to suddenly stop or be blocked. In other words, Skype video calls require a stable, high-quality network connection. Follow the steps below to solve network connection problems.
1) Turn off your computer.
2) Disconnect your modem and Wi-Fi router if you have one.
3) Wait about 30 seconds and reconnect your modem and router.
4) Turn on your computer and connect to Skype to restart a video call.
RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.