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Microsoft Store is the official marketplace for downloading and updating apps and games on Windows 10. And with regular updates, the company adds new features and improvements to the Microsoft app. But sometimes, when you open the Microsoft Store app to download your favorite game or update an existing app, you may have a problem: Microsoft Store doesn’t connect and displays the error code 0X80072EE7 “The server stumbled“.
Here are some solutions to troubleshoot Windows Store issues on Windows 10.
What causes error code 0x80072ee7?
While the error code can appear at any time when you are trying to use an app, it most often appears when you log into the Windows Store. There are several reasons why the error code appears every time you try to log in;
- A corrupted Windows registry.
- Infection with a virus or malware.
- Downloading corrupted Windows Defender files.
- Incomplete installation of Windows Defender files.
- Accidental deletion of files that depend on Windows Defender files.
How to resolve error code 0x80072ee7?
Launch the Windows Store application troubleshooter
- Click (Win + I) -> Update and Security -> Troubleshoot.
- Click Windows Store Apps.
- Click Run Troubleshooter in the Advanced pane.
- The Troubleshooter will immediately start looking for and fixing any problems.
- Then close all windows and restart your computer.
Resetting the Microsoft Store app
- Right-click on the Windows icon and select Apps and Features.
- Then find the Microsoft Store in the right pane.
- Click on it once and select Advanced Options.
- On the next screen, scroll down to the Reset section and click Reset.
Performing an SFC scan
- Open a command prompt as an administrator.
- Type “sfc/scannow” next to the flashing cursor and press Enter.
- Allow this tool to find and restore any system files that have been corrupted in any way.
- Then restart your computer for the changes to take effect.
Frequently Asked Questions
- Change the DNS server address.
- Run an SFC scan.
- Run the WUReset script.
- Edit the Hosts file.
- Check your antivirus software.
- Make sure that Windows Update and DNS Client Services are running.
- Uninstall problematic applications.
- Change permissions in the registry.
- Go to the Control Panel.
- Find the "Show network connections" item.
- Navigate to Show Network Connections.
- Select your network (the one you are currently using).
- Right-click on it and select Properties.
- Scroll down to "Internet Protocol Version 4 (TCP/IPv4)".
- Click Properties.
- Enter your preferred DNS server as 188.8.131.52 and an alternate DNS server as 184.108.40.206.
- Click OK.
- Close all tabs.
- Now restart Windows Store.
Sometimes the "server not working" error occurs when the Microsoft Store cache is corrupted. However, you can easily fix this problem by clearing the cache manually. After that, you will be able to use Microsoft Store without any problems.
The error message 0x80072ee7 means that the server name or address could not be resolved. Please see the link below to change the DNS server address and check the problem again.