How to Resolve Disney Plus ‘Error Code 43’ Problem

Last Updated on March 15, 2022



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An error code 43 is a Disney Plus playback error caused by a network connection or availability issue. If the servers cannot communicate with the web player or app, an error will appear on the screen. If you are playing a program that has been removed from the servers, this will cause an error code to appear.

If an error occurs, the following message will appear on the screen:

“We are sorry, but we are unable to play the video you requested. Please try again. If the problem persists, visit the Disney Plus Help Center.

What causes a DisneyPlus error code 43?

  • The most common cause of this error code is a connection problem between your Disney Plus app or web player and the Disney Plus servers, which can be fixed by fixing your Internet connection, restoring your Disney Plus app, or updating your web browser.
  • A less common cause is content availability, which means that the show or movie you want to watch is no longer available on Disney Plus servers.

How do I fix DisneyPlus error code 43?



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Reset the network settings

  1. In the search bar of your operating system, type Settings.
  2. Then click on Network and Internet and navigate to the Status button.
  3. Under Network and Sharing Center, there is a Reset Network option.
  4. Click that button, and then click Reset.

Inspect your billing options

  1. Log in to Disney Plus.
  2. Without clicking on anything else in the app, go directly to your profile icon located in the upper right corner of the app interface.
  3. Select “Account” from the menu.
  4. In the “Subscription” section, click on “Billing Details.
  5. Under “Payment Method,” click on “Change Billing Information.”
  6. Here you have two different tabs: “Credit Card” and “PayPal”.
  7. Select your preferred payment method and check if you entered all the information correctly.
  8. Then click on the “Save” button at the bottom of the form.



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Frequently Asked Questions

  1. First, try updating and reloading the video.
  2. Restart the device you're streaming to, whether it's a smart TV, Windows device, Android device, or iOS device.
  3. Uninstall the Disney Plus app and reinstall it to see if the Disney+ app works without problems.

The most common cause of this error code is a connection problem between your Disney Plus app or web player and the Disney Plus servers, which can be fixed by fixing your Internet connection, restoring your Disney Plus app, or updating your web browser.

  1. Enter Settings in the search bar of your operating system.
  2. Then click on Network and Internet, and then click on Status.
  3. Under Network and Sharing Center, there is a Reset Network option. Click the button, and then click Reset.