How to resolve the “HDCP Unauthorized. Content Disabled” error in Roku



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How to resolve the "HDCP Unauthorized. Content Disabled" error in Roku

When using Roku, some users encounter a purple screen with the error message “HDCP not allowed. Content Disabled.” This error is common and indicates that your device has lost HDCP acknowledgment.

HDCP stands for High-Bandwidth Digital Content Protection. But what does unauthorized HDCP content disabling mean? It is an anti-piracy protocol that is built into all standard HDMI cables.

What causes the “HDCP Unauthorized. Content Disabled” error on Roku

What causes the "HDCP Unauthorized. Content Disabled" error on Roku

Unsupported display type: it is possible that the settings of the display you are trying to stream with are not supported by the TV, causing this error. All TVs have a limit on the maximum resolution they support, as well as a limit on the maximum refresh rate. If this limit is exceeded by the Roku player, an error may appear due to lack of support.

HDMI Switch: Many people use a device called an “HDMI Switch” which allows you to extend the distance between the player and the TV to bring the player closer to the router. However, this “HDMI Switch” board may be defective, which could cause an error message.

HDMI Cable: In some cases, the error may be due to a defective HDMI connection between the player and the TV. Over time, a particular connection on the TV may become defective and not work with certain connections, or the cable may stop working due to a power surge.

HDCP support: In some cases, the TV to which you are trying to connect the player does not support the HDCP transfer form, and an HDCP error may occur. The TV must support this feature if you want to stream content to it with the Roku player. Please refer to the user manual of your TV and make sure that this function is supported by your TV.

How to fix the “HDCP Unauthorized. Content Disabled” problem in Roku



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How to fix the "HDCP Unauthorized. Content Disabled" problem in Roku

Troubleshooting with the on-screen steps

In addition to these tips, some users have mentioned that they solved the problem by waiting a few minutes before reconnecting the cables to each device.

Also, if you’re streaming 4K Ultra HD content and see a purple screen, make sure your TV or AVR supports HDCP and that your HDMI cable (if you use one) is not broken.

Changing your display type

  1. Go to the Settings section of your Roku player.
  2. Select the “Display Type” option.
  3. Select the display that your TV supports,
  4. You can find the maximum supported display side on the box the TV comes in, or by finding its specifications online.
  5. Select “OK” and restart the stream.
  6. Check if the Roku problem persists.



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Frequently Asked Questions

If you see a purple screen on your TV that says "HDCP Unauthorized. Content Disabled," this is usually due to a loose HDMI connection or a problematic HDMI cable. To solve this problem, try the following steps: Disconnect the HDMI cable from the Roku and the TV.

  1. On your Roku player and TV, AVR, or soundbar, disconnect both ends of the HDMI cable.
  2. Turn off the TV, AVR, or soundbar and unplug the power cord.
  3. Unplug the power cord from the Roku player.

  1. Connect the HDCP device to the HDMI splitter.
  2. Connect the HDMI splitter to a TV/DVR gaming system such as the Hauppauge HD PVR 2 Gaming Edition.
  3. Restart the device, play or watch the content, and the HDCP error will disappear.

HDCP errors occur when there is a problem with the physical connection or communication between your Roku and your TV. Reconnecting the HDMI cable is often simple: turn off or unplug the TV and Roku. Reconnect both ends of the HDMI cable.