How to Solve Audio or Video Out of Sync Issue in Netflix – All Platforms



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When using Netflix, connectivity problems regularly occur. One of the most common problems is that the audio and video are out of sync. Several factors can cause this problem. Therefore, it is important to have a basic understanding of these issues and act accordingly to resolve them.

What are the causes of audio and video sync problems on Netflix?

  • Problems with performance settings
  • Windows system quick start feature
  • Outdated Windows system and drivers
  • Autoplay function in hardware and audio devices
  • The default sound on your audio device is not set correctly.

How to solve audio and video sync problems with Netflix?



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Update your operating system software

  1. Navigate to the Windows logo button on the taskbar.
  2. Find “Settings” and select “Windows Update” in the lower-left corner.
  3. Select Check for updates.
  4. If updates are available, select Download and Install.
  5. This will update all necessary components of your device, including the audio driver.

Clear cache and navigation data

  1. Go to the menu with three dots on the right.
  2. Select “History” and then “Clear Navigation Data.”
  3. Be sure to select “Browsing Data,” “Cache,” and “Cookies” in the deletion process.

Clear cached data and restart the app

  1. Go to the Settings app and find the “App” section.
  2. Select it and go to app management.
  3. Find the Netflix app in the list.
  4. Select it and select Clear Data.
  5. After that, select Force Stop and restart the app.

Choose a moderate resolution for mobile devices

  1. Log in to the Netflix app.
  2. Locate the menu item in the upper left corner.
  3. Select the “Score” option.
  4. Scroll down and find the Profile and Parental Controls option.
  5. Select the profile you are using.
  6. There is an edit option next to the playback settings.
  7. Under Data Usage, turn off the High option and select Medium or Low.

Select a moderate resolution for your computer

  1. Log in to the Netflix website.
  2. Select your profile.
  3. Hover your mouse over the profile to select an account.
  4. Find “Profile and Parental Controls” and select the profile you are using.
  5. Next to the playback settings, you will find the edit option.
  6. Under Data Usage, turn off the High option and select Medium or Low.

Make sure your Internet connection is stable

  1. Open the Netflix app and click on your profile.
  2. Find the Settings option in the app.
  3. At the bottom, you’ll find an option to check your internet speed.
  4. You will go to fast.com where your internet connection will be measured.



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Frequently Asked Questions

  1. Choose an output format.
  2. Check the audio and video sync value.
  3. Pause the playback.
  4. Select the format.
  5. Save the file.

  1. Unplug your device for at least 1 minute.
  2. With the device unplugged, press the power button on the device to discharge it.
  3. Reconnect the device.
  4. Turn the device back on.
  5. Try Netflix again.

There are several circumstances that can cause audio and video to be out of sync: If you are watching a TV program, it could be caused by the program itself or by a bad connection between your cable/satellite set-top box. It could also be due to the TV setup.