How to Solve the Error BN-564 in Overwatch

Last Updated on July 7, 2021

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Sometimes you just want to sit down, put your feet up, and play a game of Overwatch. The last thing you need is an error message preventing you from doing so. But for some reason, some PlayStation users encounter the BN-564 error in the game Overwatch.

Fortunately, the BN-564 error code is relatively easy to fix. This error only affects the PlayStation 4 and does not apply to Xbox One or PC users.

What causes Overwatch error BN-564?

There is an Overwatch BN-564 bug that affects users on all platforms, but it seems to mostly affect PS4 players. The BN-564 error prevents players from logging into the game online, which naturally prevents them from playing online matches. This is an unfortunate error.

The BN-564 error in Overwatch can be caused by many different reasons, but fortunately, unlike most bugs in this game, there is a direct fix. However, it can also be caused by problems on Blizzard’s part, especially if there is maintenance going on or an update is pending.

How do I fix the BN-564 error in Overwatch?

Check the status of Overwatch servers

Since this error is often related to a server error, you should start by looking for the problem on the server. This will save you a lot of unnecessary work if the problem is out of your control.

There have been a series of BN-564 errors in the past that can be attributed to a time when the main Overwatch matchmaking server was down or undergoing maintenance.

If you think this error code might be caused by a server issue, you should first check services like Downdetector to see if other users in your area are experiencing the same error code as you.

Reinstall Overwatch on PlayStation4

1. In the PS4 console’s main menu, go to the Library menu.
2. While in the Library menu on the PS4 console, select Games (on the left side of the screen), then go to the right side of the screen and find the entry associated with Overwatch and press the Option key on your computer.
3. Then select Delete from the pop-up menu that appears and confirm the process when prompted.
4. Finally, when the uninstall process is complete, restart your console and reinstall Overwatch the next time you launch.
5. After reinstalling the game and applying all relevant updates, launch it and check if the BN-564 error code has now been fixed.

Moving the Blizzard account

If you’ve already verified that the problem is not related to server issues, the first thing to look out for is a fairly common account error.

Several users who have also encountered this problem have confirmed that the problem was resolved after accessing the Blizzard account security settings and unlinking the account that was causing the BN-564 error code.

1. First, open the Blizzard Battle.Net app and make sure that you are logged in with the account that caused the problem.
2. Then click on the Blizzard icon (in the upper left corner of the screen) and select “Account Management” from the pop-up menu that appears.
3. From the Account Management page, scroll down to the Security Overview tab and click the Security hyperlink (left corner of the screen).
4. Then scroll down to the Current Login Activity tab and click on Log out of all devices.
5. In the last confirmation window, click Logout and wait for the process to complete.
6. Go back to the device with error code BN-564 and log back in with the credentials.
7. After reconnecting to the account, run the game and check if the error code has now been resolved.

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