How to Troubleshoot Amazon Prime Error Code 1060

Last Updated on March 16, 2022



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Amazon 1060 error code occurs when there is a problem with your network connection, which means that your device cannot communicate with Amazon’s servers. This is a fairly common problem that occurs with Amazon Prime Video, but it can be difficult to identify and resolve due to a variety of factors.

When an Amazon 1060 error code occurs, the following message usually appears:

Make sure your device is connected to the Internet, then try again. If the connection works but you still see the message, restart the app or contact Amazon customer service.

You can find a solution to error 1060 by reviewing the cause of the problem and by following this guide.

What causes the Amazon Prime 1060 error code?

Prime Video 1060 error code is usually caused by network connectivity or low bandwidth problems, such as network inconsistencies, devices that do not have enough bandwidth to support high-definition streaming media, and poor network signals. If your device cannot connect to the Amazon server, it will not be able to play or download videos smoothly.

How to resolve the Amazon Prime 1060 error code?



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Restart or reset your router/modem

  1. Press the power button to turn off the router/modem.
  2. Wait at least 30 seconds.
  3. Press the power button to turn on the router/modem.
  4. Check to see if rebooting works while watching Amazon Prime Video streaming.

Removing the VPN client

  1. Press Windows (key) + R to open the Run dialog box.
  2. Type “appwiz.CPL” and press Enter to open the Programs and Features window.
  3. In the Programs and Features screen, scroll down the list of installed applications and find the VPN client you’re currently using.
  4. Right-click the VPN client and select Uninstall.
  5. Restart your computer to apply the changes.
  6. Check to see if the error code 1060 is fixed again.

Disable the proxy server

  1. Press Windows (key) + R to open the Run dialog box.
  2. Type “ms-settings:network-proxy” and click OK to open the “Proxy” tab.
  3. Scroll down to the “Proxy” tab and click on “Manual Proxy Configuration”.
  4. On the Proxy tab, select the Use proxy server for local network option to disable it.
  5. Click OK and close the Settings menu.
  6. Restart your computer to apply the changes.
  7. After restarting your device, try watching streaming video on Amazon Prime Video again.



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Frequently Asked Questions

Prime Video error code 1060 is usually caused by network connectivity issues or low bandwidth, including inconsistent network, devices with insufficient bandwidth to support high-definition streaming media, and a weak network signal.

Prime Video 1060 error code is usually caused by network connectivity or low bandwidth issues, such as network inconsistencies, devices with insufficient bandwidth to support high-definition streaming media, and poor network signal quality. If your device cannot connect to the Amazon server, it will not be able to play or download videos without problems.

  1. Press the power button to turn off the router/modem.
  2. Wait at least 30 seconds.
  3. Press the power button to turn on the router/modem.
  4. Check if the reboot works by watching Amazon Prime Video streaming. If it does not, repeat the procedure.