How to Troubleshoot Canon Printer Error 5C20 on Windows 10

Last Updated on February 2, 2022



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The 5C20 error is an error that occurs on many Canon printers, especially the MX series printers. Like most printer-related errors, the 5C20 error prevents the user from printing anything with their device. The 5C20 error is often accompanied by strange clicking noises when the user tries to print something.

A 5C20 error almost always indicates a hardware problem, specifically a problem with the printer’s logic board, which affects its ability to successfully move the rollers and cartridge carriage.

What causes a Canon 5C20 printer error?

The most common cause of a Canon 5C20 printer error is either a hardware problem, a problem with the printer firmware, or a problem with the driver on your computer. Read this article if you want to know what you can do to fix your Canon printer.

How to fix a Canon 5C20 printer error?



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Reset the printer settings

  1. Start by pressing the printer power switch and waiting for the printer to turn off completely.
  2. Then unplug the printer from the power outlet.
  3. Wait at least 30 seconds and then reconnect the printer to power.
  4. Turn the printer on.
  5. Try to print a test page immediately after turning it on.

Make sure that the shipping strap is in the correct position

If the problem is still unresolved, carefully inspect the belt that moves the cartridge carriage in and out of the printer and applies ink to the paper.

The belt is located behind the carriage section. It is best to remove the cartridge carriage and check the belt with a cutter to make sure it is out of place.

Check the printer’s print head

Resetting the printer is a very common method of correcting the error in most cases. To determine if the error is related to the printhead, unplug the unit and remove the cover. Inside the machine, lift the orange/gray lever to lift the cartridges, remove the cartridges, and clean the print head. Sometimes the print head needs to be replaced for the printer to work properly.



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Frequently Asked Questions

A 5C20 error means that the logic board is malfunctioning, possibly because it can't move the rollers and carriage. You can try resetting the device if it is not working properly. If the device is not working properly or to clear the memory, reset it.

  1. Turn on the printer.
  2. Hold down the Stop/Reset button.
  3. Press and hold down the button you are using to make a color copy.
  4. Wait 5 seconds.
  5. The printer will then restart and set up.

Check the printer paper tray and remove any items that interfere with opening the tray. Turn off the printer after a thorough check. Turn the printer back on and try printing again. Check to see if the problem has improved.