How to Troubleshoot “Error Code 9345” on Amazon Prime



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Getting an error message every time you watch a movie can be frustrating. Amazon Prime users are no exception to this dilemma. Errors also occur when streaming on Amazon Prime Video.

One of the most common errors on the streaming platform is error code 9345, which is related to a payment method problem. It may not be clear to everyone, but Amazon Prime Video error code 9345 simply indicates a problem with the currently connected payment method that caused the payment to fail.

If you encounter this error, read on to find out how to fix it.

What causes the “error code 9345” on Amazon Prime?

  • Persistent problems with AWS.
  • Minimum bandwidth requirement not met.
  • Payment plan issues.
  • TCP/IP network mismatch.
  • Damaged data in cache.

How to resolve “error code 9345” on Amazon Prime?



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Check your Internet connection

  1. You can connect to a mobile hotspot to see if your Internet connection is working properly or not.
  2. If you are having problems with your router, you should simply restart or reconnect the router.
  3. After restarting your router, open the Amazon Prime app or web page and check to see if it is working properly or not.

Reinstalling the Amazon Prime app

  1. Go to settings.
  2. Find and open Apps and Features.
  3. Find and open the Amazon Prime app.
  4. Tap the Uninstall button.
  5. Navigate to the Playstore.
  6. Find Amazon Prime and install it.

Check the payment method

  1. Go to amazon.com to check the status of your payment method.
  2. Log in to your Amazon account.
  3. Go to the payment methods page.
  4. Check your payment details here.
  5. Check to see if your credit card has expired.
  6. If your credit card has expired, you can change your payment method or enter your new credit card information.

Check for an update

  1. Go to the Playstore.
  2. Search for Amazon Prime.
  3. Open and click on the update.
  4. It will automatically update and install.



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Frequently Asked Questions

It has to do with an issue with your payment method. It may not be clear to everyone, but Amazon Prime Video error code 9345 simply indicates a problem with your currently connected payment method, causing the payment to fail.

  1. Bad data in the cache.
  2. Persistent problems with AWS.
  3. Problems with a payment plan.
  4. TCP/IP network mismatch.
  5. Minimum bandwidth requirement not met.

  1. You can connect to a mobile hotspot to see if your Internet connection is working properly or not.
  2. If you are having problems with your router, you should simply restart or reconnect your router.
  3. After restarting your router, open the Amazon Prime app or website and see if your connection is working properly or not.