How to Troubleshoot ‘Firestick Remote not Working’ Issue



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Few things are as annoying during entertainment as a remote control that doesn’t obey commands. But these problems are more common than you think, and the Firestick TV remote is no exception. If your Firestick remote lets you down, you’ve come to the right place.

In this article, we’ll take a look at the most common reasons why your Firestick remote may not be working. We offer solutions for each problem separately. Whether it’s a battery, an update error, volume issues, or something else, we have a solution for you.

Firestick remotes can stop working for a variety of reasons. Whether you bought a new remote or have been using it for a while, there is no guarantee that it will always work perfectly. Fortunately, most problems have simple solutions.

What are the causes of the Firestick remote control not working?

  • Batteries: The most common reason Fire Stick remotes stop working is a battery problem. Incorrectly inserted batteries, low charge levels, and other problems can cause a Fire Stick remote to stop working.
  • Pairing: If your remote is not paired with Fire Stick, it will not work. Interchangeable remotes must always be paired before they can be used.
  • Distance: Fire Stick remotes work via Bluetooth, not infrared, so their theoretical range is about 30 feet. The actual range is usually less.
  • Obstacles: You don’t need a direct line of sight between the Fire Stick and the remote control, but obstacles can significantly reduce range.
  • Interference: Devices that interfere with Bluetooth connections can prevent the remote control from working properly.
  • Compatibility: If you have purchased a replacement remote control for the Fire Stick, make sure it is compatible.
  • Damage: External damage, such as water damage, and internal errors due to faulty components can cause the Fire Stick remote control to malfunction.

How do I resolve a malfunctioning Firestick remote control?



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Check the batteries

  1. Unplug the unit for 1 minute, then plug it back in.
  2. Remove the batteries from the back of the remote control and replace them.
  3. Insert new batteries into the remote control and try again.

Pairing a Firestick Remote Control

  1. To turn on the Fire TV/Stick, unplug the unit and plug it back in.
  2. On the Home screen, press and hold the Home button on the remote control for 20 seconds.
  3. A message will appear in the lower right corner of the screen confirming that the pairing is complete.
  4. If not, press and hold the Home button again for 20 seconds.
  5. Repeat this procedure until the remote control is paired. This may take up to 10 attempts.

Using the Fire TV Phone app

  1. Connect your Fire Stick or Fire TV device and wait for it to launch.
  2. Download, install, and launch the Fire TV remote app.
  3. Sign in to your Amazon account in the Fire TV remote app.
  4. Select your Fire TV device from the list of devices in the app.
  5. Wait for the code to appear on your TV screen and enter it into the app.
  6. That’s it, your phone now works as a Fire TV remote.



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Frequently Asked Questions

The most common reason Fire Stick remotes stop working is a battery problem. Incorrectly inserted batteries, low charge levels, and other problems can cause a Fire Stick remote to malfunction.

  1. Unplug the power cord from the Firestick so that it turns off completely, and wait at least 60 seconds.
  2. Press and hold the left button, menu button and back button on the remote control for at least 12 seconds.
  3. Release the buttons and wait at least five seconds.

  1. Turn on your Fire TV Stick.
  2. Bring the remote to the TV and press and hold the Back and Home buttons for 10 seconds.
  3. Press and hold the Home button for 10 seconds to fix this.
  4. Repeat this process several times.

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