How to Troubleshoot: Microsoft Solitaire error code 124 in Windows 10

Last Updated on May 20, 2021



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How to Troubleshoot: Microsoft Solitaire error code 124 in Windows 10

Microsoft Solitaire is a free collection of card video games including Klondike, Spider, FreeCell, Pyramid, and more. It comes pre-installed with Windows 10 and was developed by Next Level Games through Microsoft Casual Games. Windows 10 users can play these card games during free periods. Now some users are experiencing problems playing solitaire, indicating Internet connectivity issues. If you are one of those affected, make sure you have completely fixed the Microsoft Solitaire error code 124 on your Windows 10 system.

This error results in a message that says, “Internet connection problem. We encountered a problem while trying to retrieve important data from Solitaire. Please note error code 124.” Affected users can either “Retry” to start the game, or hit “Cancel” to quit the game. Yes! Needless to say, the error message appears every time Windows 10 users try to run the Solitaire game. According to several reports that have appeared online, this error could be due to Internet connection issues or an outdated Windows operating system, corrupted temporary data from the Solitaire collection or a corrupted application, or even problems with the Xbox Live service.

What is the cause of Microsoft Solitaire error code 124 in Windows 10

What is the cause of Microsoft Solitaire error code 124 in Windows 10

After analyzing numerous reports and user tips, we found several possible causes for this error. Damaged cache and temporary data in Windows applications are the main reason. In addition, Xbox Live status crashes and accumulated disk cache can also cause error code 124.

As mentioned above, a corrupted Windows Store cache can cause Microsoft error code 124. You can fix the problem by clearing the store cache.

Sometimes error code 124 can be caused by Microsoft Solitaire Collection itself. To get rid of this error, you can try resetting Microsoft Solitaire settings.

How to fix Microsoft Solitaire error code 124 in Windows 10



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How to fix Microsoft Solitaire error code 124 in Windows 10

Check for Windows updates

If you’ve checked Windows updates and found no issues, try checking to see if some updates are stuck, as some of them get stuck for various reasons.

  1. Click on the Start button.
  2. In the search box, type Windows Updates
  3. Click Check for updates
  4. Click Check now.
  5. Click View Details
  6. Install any updates found that aren’t already installed, including any optional updates.
  7. Restart your computer.

Run the application’s troubleshooter

This fixes some issues that prevent apps from working, such as screen resolution and incorrect account or security settings.

  1. Right-click on Start
  2. Select Control Panel.
  3. Go to the upper right corner and change the view to
  4. Select the large icons.
  5. Click on Troubleshooting
  6. Click on Show everything in the left pane
  7. Select Windows Store apps
  8. Follow the instructions to launch the Troubleshooter app.

Run the Windows Update Troubleshooter

This tool automatically detects and fixes most of the incorrect settings on your computer that cause Solitaire 124/ 101_107/ error and prevent you from running updates.

  1. Click the Start button
  2. Type “Troubleshooting” in the search box -> press Enter
  3. In the left pane, click View All
  4. Select Windows Update
  5. Run the Windows Update Troubleshooter and follow the instructions on the screen.

Clear the Windows Store cache

  1. Right-click on Start
  2. Select Run
  3. Type wsreset.exe and press Enter.

This will start the Windows Store with the cache cleared. You can check if the Solitaire 124/ 101_107/ error has disappeared after this.

Uninstalling and reinstalling Microsoft Solitaire Collection

If you don’t log into Solitaire normally, uninstalling the app will delete all your games and progress. If you log in to Solitaire before uninstalling, all of your data will be saved in the cloud, and your saved games will not be lost if you uninstall and reinstall Microsoft Solitaire Collection.

You can then pick up where you left off in the current game.

  1. Click on the Start button
  2. In the search box, type Microsoft Solitaire Collection.
  3. Right-click on the Microsoft Solitaire Collection application tile and select Uninstall.
  4. Restart your computer
  5. Right-click on Start.
  6. Select Run
  7. Type wsreset.exe and press Enter.
  8. The Microsoft Store will open and you can reinstall the Microsoft Solitaire Collection.

Uninstall the game and reinstall it with a clean Windows Store cache

This should be one of the last backup methods. Make sure you are logged in to your Xbox and save the game data. If you are not logged in, you may lose all your progress in the game.

  1. Right-click on the Solitaire app icon and select Uninstall.
  2. Right-click on “Start
  3. Select “Run
  4. Type wsreset.exe and press Enter.
  5. Windows Store will launch with the cache cleared for you.
  6. Go to Settings.
  7. From the Settings menu, go to App Updates.
  8. In the App Updates menu, click Check for updates AND Synchronize licenses.
  9. Press the upper left arrow key to go back.
  10. In the search bar on the right, type the name of the game – Microsoft Solitaire
  11. Reinstall the game



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Frequently Asked Questions

  1. Run the application troubleshooter.
  2. Run the Windows Update troubleshooter.
  3. Make sure that Windows updates are not paused.
  4. Make sure that Xbox Live is closed.
  5. Create a new user profile and try to configure it from there.
  6. Uninstall and reinstall Microsoft Solitaire Collection.

Possible solutions include resetting the entire Microsoft Solitaire Collection, reinstalling, running the troubleshooter built into Windows apps, updating Windows, resetting the Microsoft (Windows) Store cache and updating Microsoft (Windows) Store apps.

  1. Click on "Applications and Features" in the left pane.
  2. Now, on the right side, scroll down and find "Microsoft Solitaire Collection" Click on "Advanced Options".
  3. Click on "Reset" and you will be prompted to reset.

  1. Reboot your computer. The first solution is the easiest and most obvious: reboot your computer.
  2. Run SFC and CHKDSK. SFC and CHKDSK are Windows system utilities that can be used to repair a corrupted file system.
  3. Upgrade to Windows 10.