How to Troubleshoot Netflix Error NW-2-5 Issue

Last Updated on March 2, 2022



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The Netflix NW-2-5 error code indicates a network connection problem. This means that your device cannot access the Netflix service. This is a relatively common Netflix problem that is difficult to identify and resolve. It means that your device is not connected to the Internet or something is preventing your device from connecting to Netflix.

What causes Netflix error NW-2-5?

  • A problem with your device.
  • Low Internet connection speed.
  • Interference on your Wi-Fi network.

How do I fix Netflix NW-2-5 error?



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Reboot the router

  1. Turn off the device you are using.
  2. Connect the device directly to the modem with an Ethernet cable.
  3. Unplug the modem for at least 30 seconds and plug it back in.
  4. Turn on the device and try accessing Netflix again.

Check that you can connect to the Internet

  1. Use your network administrator to make sure that Netflix is not intentionally blocked.
  2. If you are using a mobile data network or satellite internet, try another network, as said networks have slower connection speeds than cable or DSL internet.
  3. Check the Internet connection on your device with an Internet connection/speed checker.
  4. Reboot your device.
  5. Restart your home network.

Reboot your Smart TV

  1. First, turn off the TV using the remote control and then immediately unplug it from the power outlet.
  2. Wait at least one minute.
  3. Press and hold the TV’s power button for about 5 seconds, then release it.
  4. Go to the Netflix app and see if the method worked.



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Frequently Asked Questions

It usually means that a network connection problem is preventing your device from communicating with Netflix.

  1. Low Internet connection speed.
  2. A problem with your device.
  3. Interference with your Wi-Fi network.

  1. Bypass your router.
  2. Check your Internet connection.
  3. Reboot your Smart TV.