How to Troubleshoot “Printer Offline” Issue on Windows 10



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Printers, of course, are not a new technology, so you would think that they would now work without problems. Unfortunately, this is not the case. One problem you may encounter is the message that your printer is offline in Windows 10.

Any good modern printer can connect to your computer via Ethernet or Wi-Fi. But what do you do if you get the dreaded “Printer not online” status error? How do you get the printer back up and running?

What is the cause of the ‘Printer Offline’ error?

There is no specific cause for this error, but the problem may be caused by outdated or incompatible drivers, a print spooler service conflict, a physical or hardware connection problem between the printer and your PC, etc.

How to solve the “Printer not working” problem?



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Start printer troubleshooting

  1. Open the Settings application (Win+I shortcut).
  2. Go to Update and Security.
  3. Select the Troubleshooting tab.
  4. Click the Process additional problems button.
  5. Run Printer Troubleshooting and apply any recommended fixes.

Restarting the spooler service

  1. Press the Win+R key combination to open the Run window.
  2. In the Run window, type services.MSC and press Enter.
  3. Find the print spooler service.
  4. Right-click on it and choose Restart.
  5. Try to print again.

Clear print queue

  1. Open the control panel.
  2. Go to Hardware and Sound -> Devices and Printers.
  3. Right-click on the printer and select Show Printed.
  4. Select all items.
  5. Go to Document -> Cancel.
  6. Turn off the printer and unplug the power cord.
  7. Wait 5 minutes.
  8. Reconnect the printer and try to print.

Turn on the Print Offline option

  1. Open the control panel.
  2. Go to Hardware and Sound -> Devices and Printers.
  3. Right-click on the printer and select View Print Jobs.
  4. In the Print Queue window, go to the Printers menu bar and turn on the Use Standalone Printer option.
  5. Try to print.



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Frequently Asked Questions

  1. On your computer, open settings and click on Devices.
  2. On the next screen, click Printers and Scanners in the left pane.
  3. On the next screen, select the Printers tab and click the Use standalone printer option to uncheck it.
  4. Wait for the printer to return to the network.

Printers may appear to be disconnected if they are unable to communicate with your computer. Sometimes when printing, the device or computer may think the printer is offline, even though it is ready to start printing. This may be due to an error between the device and the printer.

  1. Restart the printer by turning it off, wait 10 seconds, and then unplug the printer's power cord.
  2. Then turn off the computer.
  3. Connect the printer power cord to the printer and turn on the printer.
  4. Disconnect the power cable from the wireless router.