How to Troubleshoot "There is a Problem Connecting to Netflix" Issue

Content Summary

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Netflix, the streaming service, has become one of the leading sources for streaming TV shows and movies. It is available on a wide range of platforms, such as mobile devices and Windows 10 PCs. However, when you try to open Netflix, you may get an error code message: There is a connection problem with Netflix. Please try again later.

What causes the “There is a problem connecting to Netflix” error message?

There may be several possible causes for this error. The problem may be related to the network, the Netflix server, the Netflix for Windows application, or the device itself. Make sure your Internet connection is working before you start.

How to resolve the “There is a problem connecting to Netflix” error?

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Clear your browser cache

In the address bar, type chrome://settings/ learBrowserData and press Enter.
Select Browsing History > Download History > Cookies and other websites and plugin data > Cached images and files.
Click Delete browsing data.

Uninstall and then reinstall the Netflix app

Go to Settings > Applications > Netflix App > Uninstall.
Start menu > Widows Store.
Find Netflix > select it and install it.

Disable hardware acceleration

Right-click on the video you are watching.
Select Settings.
Make sure the Enable Hardware Acceleration checkbox is not checked.
Click Close to see if the problem has been resolved.

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Frequently Asked Questions

Why does it always say that there is a problem connecting to Netflix?

In some cases, the Netflix app on your smartphone may also be corrupted, its data or modules not properly configured. However, before reinstalling the app, you can try resetting it and see if that solves the problem. The steps presented here are for Android.

How to resolve the “There is a problem connecting to Netflix” error?

Clear your browser cache.
Turn off hardware acceleration.
Uninstall and reinstall the Netflix app

What causes the “There’s a problem connecting to Netflix” error message?

There could be several reasons for this error. The problem could be related to the network, the Netflix server, the Netflix app for Windows, or the device itself. Make sure your Internet connection is working before you start.

Nathan Dobson