How to Troubleshoot Windows Image Acquisition High CPU (WIA) Issue

Last Updated on January 22, 2022



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Windows Image Acquisition is the driver model responsible for communication between the system and graphics hardware. Sometimes it causes high hard disk and CPU load on Windows 10 systems, which slows them down. This post will help you solve this problem.

What causes a high CPU load when getting Windows images?

  • Destructive hardware.
  • Malware or viruses on your system.
  • Windows Image Acquisition service may not be working properly.

How to solve the high processor problem with Windows Image Acquisition?



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sfc-command
Launch a system file check

  1. Type command in the search box, right-click the command line at the top result, and select Run as administrator.
  2. At the extended command prompt, type the command sfc /scannow and press Enter.
  3. This tool will then scan and restore corrupted system files.
  4. This process may take some time, so make sure it is complete.
  5. Now reboot your computer.

Updating the processor driver

  1. Right-click on the Start menu and select Device Manager from the pop-up menu.
  2. In the Device Manager window, expand the Processors category, right-click the processor driver you want to update, and select Update Driver.
  3. Windows automatically searches for updated processor drivers, and then you can follow the on-screen
  4. instructions to install the drivers on your computer.

Restarting Windows Image Capture Service

  1. Press Win + R to open the Run dialog box, type services.MSC in the box, and press Enter to open the Services window.
  2. In the list of services, scroll down to the Windows Image Acquisition (WIA) service, right-click it, and choose Properties.
  3. Alternatively, right-click on the WIA service and select Restart.
  4. In the Properties window, click Suspend to temporarily stop the service.



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Frequently Asked Questions

Windows Image Acquisition (WIA; sometimes called Windows Imaging Architecture) is Microsoft's proprietary driver model and application programming interface (API) for Microsoft Windows Me and newer Windows operating systems that allow graphics software to interact with image processing hardware such as scanners.

Press Windows + R, type services. MSC and press Enter. Scroll down to Windows Image Acquisition (WIA), right-click and select Restart. If the Windows Image Acquisition service is not running, you should try restarting it now.

If you are experiencing a high CPU load when Windows Image Acquisition is running, it probably means that either there are problems with your image processing hardware or some modules are not properly configured on your computer. A situation with a high CPU load can usually be solved without much effort.