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You have encountered a rare thing – a blue death screen exclusive to Windows 8/10. BSoDs are historically very intimidating, but despite their name and appearance, most BSoDs are only temporary. This means that any errors you encounter can usually be corrected, although the process can be a bit painful. Earlier versions of Windows flashed around the error message needed to diagnose the incident with lines of code, but fortunately Windows 8/10 pushed the message into the background and you were kind enough to document it.
CRITICAL_PROCESS_DIED, whose error code is 0x000000EF, occurs when a process required for proper operation dies. Processes are like programs, but several processes can be used by a single program – and the processes interact directly with your processor, hence their name. The bad thing about this error is that it could be almost anything that is important for the operation of your computer: your hard drive, your main memory or, if you are particularly unhappy, your processor.
Enter safe mode
- Try starting several times until you see a list of three boot options.
- Click Troubleshooting to display advanced options.
- Choose Advanced Options.
- Select Startup Settings.
- Click the Restart button.
- Select Enable Safe Mode.
Using System Restore
If the problem has occurred recently, use System Restore to restore your computer and see if it fixes the problem. If it was launched after your operating system update, you can stop installing this particular update and report the problem to Microsoft.
Update device drivers
Drivers of aging systems can damage any computer. Some hardware manufacturers offer convenient software utilities for updating drivers, but most leave this important procedure to users.
When you purchase a new device, go directly to the manufacturer’s official website and download the latest drivers from the support page. Avoid beta drivers and unsigned drivers from hardware manufacturers with questionable reputations.
Microsoft Driver Verifier can help you monitor Windows kernel and graphics drivers to detect illegal function calls or actions that could damage your system. This handy utility is part of Windows 10, and you can start it by typing “check” in a command prompt window.
If nothing helps, check this message, which shows you some general troubleshooting options for blue screens in Windows 10.
RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.