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This error code occurs over and over again:
“Sorry, there was a problem while trying to connect to your account. (Error code:0x80048823)”
Microsoft Office does not work at all and continues to flash this error. It’s like being a new user who says you want to enter the product key, log in to an existing account, or perform 30 free tests. If you try to connect and it gives you an error code.
Using the Task Manager
After some evaluations, we found a very simple solution:
1. Open task manager
2. Identify the Office365ServiceV2 process and delete it.
Then try to validate your license again.
Check your Microsoft account
Go to: Settings > Email + Account
For your Microsoft account, check that it is properly synchronized or that Attention Required is displayed.
When you see Attention Required, press the account and re-enter your password. Try it now.
Clean Boot Windows
To restart under Windows 8 or Windows 10:
- Press the “Windows + R” button to open a run box.
- Type msconfig and click OK.
- In the General tab, click on Selective Start.
- Clear the Load Start-up Items check box.
- Click on the Services tab.
- Select the Hide all Microsoft services check box (below).
- Click on Disable All.
- Click on the Start tab.
- Click on Open Task Manager.
- In the Start tab, right-click on each activated start item and choose Disable.
- Click on OK.
- Click Restart.
Use System Restore
Open Windows 10 and enter “restore point” in the search bar.
In the list of search results, click Create a restore point.
In the System Protection tab, in the System Restore area, click System Restore.
Click on Next
Select a restore point from the available list.
Click on Next
Click on Finish
Confirm this by clicking Yes in the warning message (“Once started, system recovery cannot be interrupted”). Do you want to continue?”).
The recovery software starts and your computer restarts.
After restarting your computer, go to your desktop and you should see the confirmation message that the recovery process was successful: System restore successfully completed.
CCNA, Web Developer, PC Troubleshooter
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