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If you are using an AMD or ATI graphics card and you see a blue screen error VIDEO_TDR_FAILURE, you are not alone. Many Windows users have reported this frustrating error. And as boring as a blue screen of death error can be, it is possible to correct it.
TDR is the timer, detection and recovery component in Windows. This occurs when the graphics driver of the installed graphics card stops responding. In this case, the driver will be stopped and restarted to solve the problem.
The most common reason for this problem is that the graphics device is overloaded or submerged. This is most common when you play graphics-intensive games, but it can happen in any process that requires a large amount of graphic resources, such as editing or creating videos.
Reinstall the video drivers from Safe Mode
If the driver update does not correct the video_tdr_failure error atikmpag.sys, you must uninstall and reinstall the software to update the graphics functions. This process must be executed in safe mode, as all third-party applications and processes will then be stopped by default.
- Press Win+R and enter msconfig in the Run field and press Enter.
- From the System Configuration tab to the Boot tab.
- Under Start Options, select Secure Start and click Network below.
- Save and apply your changes and restart the Windows 10 system.
- Access Device Manager from Safe Mode and find your graphics cards.
- Right-click each driver and select ‘Uninstall’.
- Now install the latest version of the Intel chipset driver on your computer.
Fix it using Command Prompt
- First, download the latest ATI / AMD graphics card driver.
- Then navigate to the next path on your computer: C:WindowsSystem32 driver.
- Locate the file atikmdag.sys and rename it atikmdag.sys.sys.old.
- Call the ATI directory on your C drive and copy the file atikmdag.sy_ to the desktop.
- Open a high command prompt window on your PC – right-click the Windows Start icon and select Command prompt (Admin).
- In cmd, type chdir desktop and press Enter – this changes the default cmd directory.
- Now enter expand.exe atikmdag.sy_ atikmdag.sys and press Enter.
- When the process is finished, copy the atikmdag.sys file from your desktop and place it in the C:WindowsSystem32Drivers drivers.
- Restart your Windows 10 system at the end.
Replace the file atikmpag.sys or atikmdag.sys
If you have tried the above methods but the problem persists, you may need to replace the atikmpag.sys or atikmdag.sy file (which appears in your blue screen error).
1) First download the latest version of the ATI/AMD graphics card driver.
2) Follow the path C:\Windows\System32\drivers and find the file atikmdag.sys (or atikmpag.sys). Rename it atikmdag.sys.old (or atikmpag.sys.sys.old).
It is important that you only change the one that appears in your blue screen error.
3) Go to the ATI directory (usually C:\ATI) and find the file atikmdag.sy_ or atikmpag.sy_.
4) Restart your computer and the problem should be solved.
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I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.