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Gmail is a very popular email service provider. However, it is not error-free. Many users have reported this error when trying to send emails through Gmail – oops. A server error occurred and your email was not sent (#76997). This problem could be related to the Gmail service itself – or the browser.
What Caused the Problem?
The problem sometimes occurs when users try to send email from a newly created account that hasn’t yet been registered by Google. The same error can also occur when trying to send a single email to multiple users.
This can be a big problem for business users who have difficulty sending an important email, and it is important to resolve the issue as quickly as possible. Let’s take a look at some of the most useful methods that have worked for users facing the same problem!
Sign out of your Gmail account and sign in again
If your Gmail account is new, the servers may not have detected it yet. If this is the case, log out of the account and log back in as explained below:
- Click on your profile picture (if you don’t have a profile picture, a circular icon with the first letter of your name will appear) and select Sign out.
- Then log in by entering your login details and clicking Next.
- Let your profile load and try resending the email.
Clear your Browser’s Cache and Cookies
- Starting Google Chrome
- Click on the Menu button
- Selecting tools
- Select Delete Browser Data
- Click on Cache and Clear Cookies
- Start Firefox
- Go to the menu
- Choose privacy and security
- Selecting cookies and website data
- Click Delete Data…
- Starting Microsoft Edge
- Press Ctrl + Shift + Del
- Select services and temporary files
- Press Delete
Uninstall Google Earth
If you tried to send an email using a browser installed on your computer or the Windows 10 email client due to a bug in Google Earth, you should try uninstalling Google Earth and see if the problem persists. The connection between these two things seems unnatural, but it’s worth checking as you can easily re-download Google Earth.
The “Oops… a server error occurred and your email was not sent. (#007)” can be a major obstacle, but with a few simple solutions. As Google is constantly evolving, these errors are usually temporary.
Don’t panic if you need to disable certain features. You can try to enable them later, and the problem may not arise because Google also publishes patches and makes changes in the background to solve the problems.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.