How to restore, update, reset devices from Surface Pro

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You will be asked for the language and keyboard layout. Select them accordingly.

  • Navigate to Troubleshooting > Advanced Options > System Restore .
  • When you are asked for a recovery key, enter it. Then select the target operating system and click Next .
  • Select the appropriate restore point.
  • Choose Next > End to end the wizard.


When the process is complete, you can start your interface.

Reset Interface Pro

August 2020 Update:

We now recommend using this tool for your error. Additionally, this tool fixes common computer errors, protects you against file loss, malware, hardware failures and optimizes your PC for maximum performance. You can fix your PC problems quickly and prevent others from happening with this software:

  • Step 1 : Download PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.


You can reinstall Windows by reinstalling. You can choose to keep your files or delete them completely. This is useful if the system is not working properly and you have not installed anything new for a long time. Also, resetting is the next step if recovery does not solve the problem you have. To reset your Surface Pro, follow these steps:

  1. Go to Start and navigate to Settings > Update & Security > Recovery
  2. Select Reset this PC and select Start and select the appropriate option from the three displayed. This is what each of them does:
  • Keep my files: This option reinstalls Windows 10 on your Surface Pro and saves the personal files and applications that are included on your PC. But it removes changes to settings and installed applications and drivers.
  • Remove all: As its name indicates, it is the purification of all. By selecting this option, you delete all your personal files and any changes you have made to the installed settings and applications/drivers. Be careful when making your selection, as you may never be able to restore it.
  • Restore Factory Settings : This option restores your system the day you received it by reinstalling the operating system and all associated applications. It deletes personal files, parameter changes and installed applications/drivers.

If you upgraded to Windows 10 within one month of the upgrade and reset your Surface Pro, downgrading to a previous version is not possible unless you have taken steps that would allow downgrading even after 30 days.

Learn more about resetting Windows 10.

If you cannot connect to Windows

If you cannot connect to your system for any reason, you can reset your Surface Pro from the recovery environment.

  1. Select Power on the Windows login screen.
  2. Hold down the Shift and Alt keys on your keyboard and select Restart .
  3. You see Select an option , select Troubleshoot.
  4. Select Rest this PC, and select the appropriate option Remove Everything or Keep my files .

If you cannot start Surface

If you cannot start Windows at all on your Surface Pro, you must reset it from the Windows recovery environment. Follow these steps

  1. Start your Surface Pro with a USB recovery drive. Plug a bootable USB stick (formatted on the FAT32 file system) into your USB port. Press and hold the volume button while pressing and releasing the power button. You will see a surface logo, then release the volume button.
  2. >Windows prompts you to choose the language and keyboard layout. Select them accordingly.
  3. Select Troubleshooting > Reset this PC. Select Keep my files or Delete all .

Once the wizard is complete, you can use the system normally.

Descend to the previous version of Windows

If you want to install a previous version, proceed as follows

RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance

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