We have an error message in the Outlook Client Manager

Last Updated on November 27, 2018



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Outlook Customer Manager is a free add-on for Office 365 Business Premium subscribers. It helps subscribers track and develop relationships with their customers by adding functionality to Outlook that allows subscribers to track business activities and remind them of important tasks from a single location. No installation is necessary, as the add-in is integrated directly into Outlook.

If you are a business customer, the add-in is automatically installed by your administrator. You can check the same by looking for its options in the Outlook ribbon. If Outlook Customer Manager is not installed, contact your administrator.

You can receive the following error message :

We found an error. Something unexpected has happened and we cannot move on now. Please close this section and try again later

If so, you may be interested.

Outlook Client Manager – An error occurred



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Normally, Outlook Client Manager is automatically installed for O365 Business Premium users. If you accidentally delete the add-in, it will be reinstalled within 24 hours. However, there is another workaround to solve the problem.

First check if Outlook Client Manager is available to you. Log in to the Office subscriptions and check that the OCM license has been assigned to you.

If not, log into the Microsoft online account, go to General and select’Manage Add-ins’.

Then scroll down to find the Outlook client plug-in and check whether Outlook Client Manager is enabled or not. If this is not the case, check the box next to the option.

Also check if you have installed the correct version of Outlook, as it requires at least the 1611 version of Outlook (build 7521.2072). To check your Outlook version, go to Outlook > File > Office Account.

If the problem is temporary, another method can be used to solve it. To try, go to the’Settings’ section of IE, select the’General’ tab.

Then search in the’Browsing history’ section ‘Caches and databases‘ and delete the cache files for the website outlookapps.com.

Restart Outlook 2016 and check if it helped.

Source: Administrative support.



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