Troubleshooting: Outlook Trusted Platform Module Malfunction Error Code 80090030 in Windows 10 PC



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When you try to connect to Teams, the error code 80090030 may sometimes appear on the screen. This error indicates that “the device required by this crypto provider is not working”.

This usually happens when a Windows 10 computer cannot save or retrieve Microsoft credentials. One way to solve this problem is to remove all credentials from the Credentials Manager. Let’s dive in and find out what methods you can use to fix this error.

What causes the Outlook error code 80090030?

Upgrading to Office 365 Business: This problem mostly occurs to MS Outlook users when they upgrade from Office 2016 Standalone to Office 365 Business through the upgrade process.

Migrated Machine: After several investigations, we found that this problem occurs when a user is working on a machine that was not originally mapped to Office 365. This only affects users who have been migrated from one platform to another.

TPM is not working properly: the technical authorities have reported that TPM keys are mainly responsible for this error. That’s why TPM can’t work properly and MS Outlook is displaying the same error.

How to repair the Outlook error code 80090030?



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Utilize the Command Prompt

  1. At the search bar, type Command Prompt.
  2. In the search results, right-click Command Prompt.
  3. Select Run as administrator.
  4. At the command prompt, enter the following commands. Be sure to replace the xxxx value with the product key:
    CD C:\Program Files (x86)\Microsoft Office\Office16
    cscript ospp.vbs /dstatus
    cscript ospp.vbs /unpkey:xxxx
  5. At this point, you have successfully removed unnecessary product information.
  6. Restart Microsoft Office 365 to see if the problem persists.

Disable TPM

  1. Go to Start -> All Programs -> Accessories.
  2. Click the Run button.
  3. In the text box, type tpm. MSC.
  4. Press Enter to open the TPM Control Console.
  5. When the User Account Control dialog box appears, confirm your actions and click Next.
  6. Go to Actions and select Disable TPM.

Disable ADAL for Outlook

  1. Close Perspectives.
  2. In the search box, type Regedit and press Enter.
  3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office16.0\CommonIdentity.
  4. Find REG_DWORD and set EnableADAL to 0.



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Frequently Asked Questions

  1. Clear your browser cache, history, and cookies.
  2. Then delete all the command and desktop passwords stored in your browser.
  3. Log out and delete Teams. Restart your computer.
  4. Download the application again.

  1. Open the Windows Defender Security Center application.
  2. Select Device Security.
  3. Select Security Processor Details.
  4. Select Security Processor Troubleshooting.
  5. Select Clear TPM.
  6. You will be prompted to restart the computer.
  7. After restarting your computer, your TPM will be automatically prepared for use by Windows.

In Device Manager, scroll down to the "Security Devices" section and expand the menu. Right-click on Trusted Platform Module 2.0 and select Uninstall Device. In the confirmation window, click Uninstall. Restart your computer.