Troubleshooting Windows 10 sound and audio problems



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Microsoft received good reviews for its latest operating system – Windows 10. The operating system is packed with new features, applications and functions to make your computing experience a pleasant one. However, the operating system has its share of problems, problems and bugs. Some report sound and audio problems such as – Windows 10 sound does not work properly, cannot play videos, cannot use certain applications, or cannot hear anything from their speakers. Let’s see how to solve this and other Windows 10 sound and audio problems.

Windows 10 already includes Audio Troubleshooter and Recording Audio Troubleshooter, which you can easily access from the Control Panel, Taskbar or Troubleshooter tab of our free FixWin 10 software. You can also access it from the Windows 10 Troubleshooting page.

Windows 10 Sound & Audio Problems & Audio Problems

Here are some suggestions from Microsoft that can help you troubleshoot manually, depending on your specific problem.

Windows 10 Sound does not work



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Then check the manufacturer’s website for updated drivers. You can also open Windows Update and check for driver updates. If it is an external device such as a headset or USB device, unplug and connect it. If your device is a USB device, try another port. Also disable audio enhancements and see if it helps.

If the problem persists, uninstall and restart the audio driver so that Windows can reinstall it automatically, or uninstall the audio driver and use the HD Audio driver in your inbox.

For other scenarios, try different corrections. Let us look at them in detail.

Poor audio quality; poor sound

In this scenario, the first troubleshooting step is the same as above, that is, it looks for driver updates from Windows Update. If your device is a USB device, try another port or turn off audio enhancements if necessary. If all this fails, uninstall the audio driver and use the inbox driver (HDAudio).

Speakers, Bluetooth, headphones do not work

In this case, you can play music through the built-in speakers of your laptop, but once you connect your wired headphones, the sound will continue to play through the speakers (or not at all). To solve this problem, uninstall and restart the driver so that Windows can reinstall it. If this fails, uninstall the audio driver and use the Inbox driver (HDAudio).

Often, incompatibilities with drivers or audio software in Windows affect audio playback or recording, so it is important to confirm if audio format problems are the cause of your problem.

Go to the Control Panel and click the Sound link. Then run mmsys.cpl in your search field or at the command prompt.

Right-click the sound icon in the taskbar and select Playback devices.

Right-click your default device and click Properties.

Go to the Advanced tab and try changing your default format several times. That should solve the problem.

Check Device Manager

The Device Manager displays driver profile information for all hardware devices on your system. Check for problems with audio devices that have already been detected by the system. To do this,

Enter the Device Manager in the search box next to the Start menu and press Enter. Expand the Sound, video and games controllers tab.

Uninstall your audio driver and use the built-in Windows audio driver (HDAudio).

The microphone does not work

You can select here. that Cortana refuses to hear from you. Connecting an external microphone to your computer or using headphones may work better. Try the solutions above.

If nothing works for you, you can report your specific problem to Microsoft, including the make and model of your PC, your hardware ID, and the driver version of your audio device, if a test tone worked, a screenshot of your sound, video, and game controller registers in the Device Manager, and report when your device attempts to play sound by checking the green volume bars in the sound control panel.

How do you do all this? Microsoft also gave detailed instructions !

To find the device ID and driver version of your audio hardware

Run Device Manager. Go to Sound, video and game controllers. Double-click your audio device here. Then go to the Details tab and choose Hardware IDs. Then right-click to copy and paste the IDs somewhere. Finally, select Driver version, right-click to copy the content, and paste it into a notepad.

How to uninstall the audio driver

The first troubleshooting step is to identify your default device driver. To do this, go to the sound control panel and click the Sound link.

Run mmsys.cpl from a command prompt. Right-click the sound icon in the taskbar and select Playback devices.

In Control Panel, check which device is your system’s default setting and return to your desktop.

Then enter the Device Manager in the search box and click the Device Manager application. Expand the Sound, video and games controllers tab.

Right-click your default audio device driver and click Uninstall.

How to play a test tone

Playing a test tone helps you determine if your device’s audio subsystem has a function.

To play a trial tone, go to the Control Panel and click the Sound link. Then run mmsys.cpl in your search box or at the command prompt. Then right-click the sound icon in the taskbar and select Playback devices.

In the window that opens, right-click your default device and select Test. If everything works fine, you should hear the test tones of your standard audio device.

Check if green bars are visible

Navigate to the Control Panel and click on the Sound link. Run mmsys.cpl again in your search box or at the command prompt.

Right-click the sound icon in the taskbar and select Playback devices. Play some audio and watch your standard device. You should see green volume bars.

I hope something will help you.

These posts provide additional troubleshooting advice:

  1. Sound distortion problems in Windows 10
  2. Computer volume too low.
  3. No sound is missing on the Windows computer.



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