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If you receive We were unable to complete the updates, cancel the changes, the’Do not turn off the computer’ message and your Windows 10/8/7 PC is looping, then this message may help you.
When I updated one of my Windows 10 dual boot laptops, I saw this screen. If your system can undo the changes, that’s fine; you can at least boot on your Windows desktop from where you can resolve your Windows update problems. But in my case, the laptop went into an endless reboot loop.
I had it restarted several times to see if it would repair itself – but no luck! That’s what I did to solve my problem.
We were unable to complete updates, cancel changes
If your computer enters an endless reboot loop, try entering safe mode or accessing advanced boot options. Here you can open a command prompt or System Restore or perform an automatic repair.
When you are on a dual boot system , things are a bit simple. The dual boot operating system selection screen, where you select the operating system to boot, displays one default setting or other options.
Select this option, then Troubleshooting > Advanced > Startup Settings. Press 4 on your keyboard to select Enable Safe Mode. This restarts your PC in safe mode. You can read this article in Advanced Startup Options under Windows 10 for more information.
If you only have one operating system installed on your computer, you must find a way to boot Windows 10 in safe mode. Options include :
- Press Shift and click Restart to access the Advanced Start Options screen
- Open Settings > Update & Security > Restore > Advanced Start > Restart Now.
- Type shutdown /r /o in a high PDC prompt to restart your computer in the advanced boot options or recovery console.
If you have already activated the F8 key, it is easier than you and press F8 during startup to enter safe mode otherwise we have a situation here. You may need to boot from your installation media or recovery drive on Windows 10. Select Repair your computer and the advanced boot options will be displayed.
Now that you have left the reboot loop and switched to safe mode on your desktop, you have three options:
1] Run the command prompt as administrator. In the PDC field displayed on the computer screen, type the following strings in order and press Enter.
net stop wuauserv
network stop bits
Go to the folder C:WindowsSoftwareDistribution and delete all files and folders it contains.
Restart your computer. It should be able to start on the desktop.
I used this first method and it worked for me. During a normal reboot, I restarted Windows Update, and this time they installed well for me.
2] Open Control Panel > Programs and Features > Show Installed Updates. Here you can uninstall the update you just installed just before your problem starts.
3] Use System Restore to restore your computer.
Let us know if it worked for you or if you have other ideas.
Also read: Error in Windows update configuration. Cancel changes.