The Windows 8.1 update cannot be installed

RECOMMENDED: Click here to fix Windows errors and optimize system performance


For use under Windows RT packagename:Package_for_KB2919355~31bf3856ad364e35~arm~

Then type and press Enter:

3856ad36DISM /online /cleanup-image /startcomponentcleanup0x80071a91

You can learn more about what StartComponentCleanup does in this post titled Cleaning the WinSxSxS folder.

You can also do the following:

3856ad36DISM /online /cleanup image /restore health0x80071a91

/RestoreHealth checks damage to component memory, records damage in C:WindowsLogsCBSCSCBS.log and fixes damage with Windows Update. This process takes 15 minutes or more, depending on the level of corruption. Read more under Windows Component Store Corrupt.

Restart the computer and try again.

However, if you think your Windows Update client is already corrupted, use a running Windows installation as the repair source or a Windows folder side by side from a network share or the Windows DVD as the file source. To do so, execute the following command instead:

3856ad36 DISM /online /cleanup-image /restorehealth /Source:C:RepairSourceWindows /LimitAccess0x80071a91

Here Replace C:RepairSourceWindows with the location of your repair source.

June 2020 Update:

We now recommend using this tool for your error. Additionally, this tool fixes common computer errors, protects you against file loss, malware, hardware failures and optimizes your PC for maximum performance. You can fix your PC problems quickly and prevent others from happening with this software:

  • Step 1 : Download PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.


2] KB2939087 recommends that if you cannot install the Windows 8.1 KB2919355 update package via Windows Update, you should download and install the package manually.

3] If you receive an error 0x80071a91 when installing KB2919355 on Windows 8.1, Microsoft has released a patch to fix this problem. Get it from KB2939087

(4) If you have installed VPN client software, uninstall it if you get errors 8000F0922. The withdrawal of the NPV helped solve the problem.

from KB2957390. 2)

(6) If you get errors 0x80071a91 when installing the KB2919355 update on Windows, see KB2956283. 2)

7] Earlier, after installing this update on a computer, the computer could scan against Windows Server Update Services 3. 0 Stop Service Pack 2 (WSUS 3.0 SP2 or WSUS 3.2) that have been configured to use HTTPS and do not have TLS 1.2. This problem was corrected in the latest version of this update, which was published on 15 April 2014. If you are still experiencing this problem, see KB2959977

8] You can review some of these general troubleshooting steps that will help you solve Windows Update installation problems. Run the Windows Update Troubleshooter update. This article also contains a link to search for error codes and their meaning.

9] Update your Windows 8.1 and try installing it. The chances of success are very high.

Microsoft has asked everyone to install this update by May 13. It is important to install this update because you will only receive future Windows updates if it is installed. As many seem to be facing this problem, I hope that Microsoft will publish a Fix It tool or something to solve this problem in one click.

Let’s hope something helps!

RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance

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