Fix Background Installation Ran into a Problem Error on Windows 10

Last Updated on October 8, 2020



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Microsoft Office is a package that contains all the productive applications that will be used for business or business purposes. Users may experience an error installing Microsoft Office 2013, Office 365, or Office 365 Preview. The error notification looks like this:

Once the user encounters this error, it will prevent the Microsoft program from launching and each program will display the same notification; H. “There was a problem with the background installation.”

The reasons for this background installation faced the issue (Office 2013, 2016, 2019):

There are several ways to interrupt a background installation when trying to install Office 365, Office 2013, and Office 2016.

  • Slow internet connection
  • Filesystem error on your computer
  • Desktop program blocking firewall / antivirus
  • Windows update error

Repair Microsoft Office Application

The primary troubleshooter for fixing an error code is to repair your Office program if it crashes. We need to uninstall and reinstall the program. Following the steps involved can be helpful in understanding how to install Office programs and how to uninstall / repair Office programs.



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  • Press Windows logo key + X to see a list of commands and options. (Basically, this is a quick way to access Control Panel programs and features.)
  • Click Programs and Features.
  • Click the Office program you want to repair and click Change.
  • Perform one of the following actions:
  • Also, in Office 2019 and 2016, click Repair> Next.
  • In Office 2013 and 2010, click Quick Fix.

You may need to restart your computer after the repair is complete.

Disable Firewall and Windows Defender or third-party antivirus.

There was a problem with temporarily disabling proxy settings for background installation.

Access to the control panel:

1) Press Windows Key + Q, type “Control” and click on it.
2) Go to the Internet in the “Search” section and click “Internet Options”.
3) Select the “Connection” tab, then “LAN Settings”.

Microsoft Windows 7: Click Start, then Control Panel in the right pane.

Use Event Viewer to View Microsoft Office Alerts

Event Viewer

This solution includes checking for Microsoft Office warnings because the error can occur from Office add-ins. Office Add-ins are third-party programs that may not open or register Office programs correctly. Whenever an error occurs, it is logged and we can access the logs by looking into Event Viewer to understand the cause of the problem.

  • Click Start and type Event Viewer in the search bar. Right click and select Run as administrator.
  • Find the Applications and Services Logs and double-click Microsoft Office Alerts.
  • You can read local descriptions and find out what exactly is causing this error.
  • If it’s a system error, click Start and search for cmd in the search bar. Right click and select “Run as administrator”.
  • Copy and paste the command below and press Enter.
  • sfc / scannow


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