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Another common problem with the Xbox One is the sound from the Xbox One. Some users report that the sound is very quiet, missing or simply coming from a speaker. The Xbox One uses an HDMI cable and an optical audio cable to send sound to an HDTV or home theater, and this is the first place you can check to see if you have this Xbox One problem.
If possible, switch to a new HDMI cable or optical cable to avoid damaging the cable. Most HDMI and fiber optic cables are elastic, but it is possible to damage one. If this is the first time you have configured an Xbox One with these cables, check your Xbox and TV connections again.
If this does not solve the problem, try resetting the Xbox One by pulling the plug after leaving it sitting for 2 minutes. Another possible solution is to check the Xbox One’s settings for sounds to see if things are properly configured.
If you do not hear any sound when you play Rare Replay games on Xbox One, do the following:
- Press the Xbox button on your controller twice.
- Scroll to the left to the menu, select Settings, then select All Settings.
- Scroll down to Display and Sound, select Volume, then Chat Mixer.
- Make sure that the Mute all other sounds setting is selected. If this is the case, select another setting (e. g. reduce the volume of other sounds by 50%).
Check the cable connections
- Make sure your HDMI/Optical connectors are connected.
- Check that the cable is not damaged.
- Replace the cable ends or use a different HDMI cable.
Troubleshooting audio problems with applications and games
OK, so everything about audio works except applications and games when the voice chat is active. The best option is to customize the chat mixer. To do this, press the Xbox key of the controller, then go to System > Settings > Display and Sound.
Then, the user must select Volume > Chat Mixer, then select one of the available options.
Troubleshooting sound problems with an audio-video receiver
Some of us tend to connect the Xbox One via an audio receiver connected directly to the TV or computer screen. Sometimes, such a device can have problems with the sound output, so the user has to do a few things to do things right.
Here is the thing, the user must turn on each device in the order indicated below before he can continue.
- Audio-video receiver
- Xbox One Console
It’s time to press the “Input” button on your TV or the supplied remote control. The idea is to switch the receiver from the console to one of the HDMI ports. Once these operations are complete, restart the audio receiver, then set the TV connection to HDMI.
Finally, take the Xbox One controller and click the Xbox button. Select System > Settings > Display and sound > Video output, then Video Fidelity and Overscan and finally HDMI from the available options.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.