Last Updated on June 27, 2019
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Several users asked us questions after receiving the error ‘ATKEX_cmd.exe stopped working’ several times. For some users, this seems to happen every time they start, while others report that the problem only occurs when they try to run a resource-intensive application, such as playing a game or making a video. In most cases, the problem is reported for Windows versions prior to Windows 10. atkexcomsvc.exe works from the bottom as a service under Windows (asComSvc). This service operates under the SYSTEM account with extended privileges on the local computer and acts as a computer on the network.
Reinstall the Correct Realtek audio driver
Reinstall the correct Realtek drivers from your motherboard/motherbox provider’s website. New drivers should delete previous versions of Realtek, but you must ensure that it is completely disabled. Also disable Realtek so that it does not start under Windows Start in:
- Task Manager
- Right-click Realtek + Disable before reinstalling.
Installing the Intel Management Engine Driver
It appears that this particular problem may also occur due to a missing Intel Management Engine driver that has been incorrectly uninstalled. This is usually reported on ASUS computers. Several users concerned reported that after the installation of the latest version of IME (Intel Management Engine) and the restart of the computer, the error “ATKEX_cmd.exe stopped working” occurred.
This correction is reported mainly for Windows 8.1 and Windows 10. Here is a quick guide to make sure you have the latest version of the Intel Management Engine driver installed:
- Download the latest version of IME (Intel Management Engine) by clicking on Install & Setup.
- In the Drivers and Downloads section, click Intel Management Engine Drivers for Windows 8.1 and Windows 10.
- On the next screen, click on the Download button at the top left of the screen.
- Once the download is complete, unzip the zip archive, then click on the executable installation file and follow the on-screen instructions to complete the installation of the Intel Management
- Engine (IME) driver.
- Restart your computer and check that the problem is solved after the next boot.
Uninstalling Realtek audio drivers
Although the Realtek HD audio driver is technically software on your computer, you cannot uninstall it using the “Programs and Features” in the Control Panel that you would use for other programs. Instead, you should use the Device Manager. This program manages all the different drivers installed on your computer, including the one that runs your Realtek HD audio device.
Step 1: Click on Start.
Step 2: Click on Control Panel.
Step 3: Click on “System”.
Step 4: Click on “Device Manager”.
Step 5: Right-click on the Realtek HD icon and click Uninstall to uninstall this specific audio driver from your computer.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.