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Apple products offer great features in terms of synchronization mechanisms, from synchronization with cloud storage to automatic backups on Mac computers. Restoring your iPhone or updating your mobile operating system via iTunes should be a quick and efficient process. However, some iPhone, iPad, and iPod touch users experience problems if their computer displays an error message with the iTunes software that says “There was a problem downloading the software for the iPhone “iPhone”. An unknown error occurred (9006)”.
Some people report that multiple attempts to recover their mobile devices result in this error message and cause confusion. In most cases, this error occurs when the iTunes software cannot connect to the iOS software update servers. Problems connecting to the connected servers may be caused by a weak Internet connection or by a firewall and antivirus software. Fortunately, this specific error does not indicate that serious hardware or software failures have been detected, and there are several methods and tips to resolve this frustrating problem. In this article, we will describe how to fix iTunes error 9006.
Troubleshooting computer security software
Security software could interfere with your computer’s connection to iTunes. Try temporarily disabling the security software or uninstalling it from your computer.
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You should also follow these steps:
- Make sure the date, time, and time zone are set correctly on your computer.
- Log in with an administrator account, not a guest account.
- Make sure you have the latest version of iTunes.
- Update your MacOS or Windows.
- Update your security software.
Out-of-date iTunes version or damaged files.
Check your iTunes version and make sure the version code is iTunes 12.7. If you don’t know how to identify yourself, simply download it again from the official iTunes website. However, sometimes the library file in your iTunes may be slightly wrong.
Restart your computer and iPhone, temporarily disable firewalls and anti-virus applications.
- Quit iTunes.
- Disable firewalls and antivirus applications.
- Then restart your computer.
- Restart your iPhone, too.
- Now reconnect your iOS device to your computer. Try using another USB port on your computer.
- Now try to update/restore your device again.
Check the network connection
If your network connection is not good, iTunes error 9006 will of course occur. So make sure that you have an active network connection and that you are properly connected to the Internet.
Here are some simple solutions to help you fix the iTunes error 9006 on your Windows 10 PC
Please let us know which solution is best suited to solve this problem by leaving us your comments in the “Comments” section below.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.