How to Repair Cannot Access WD My Cloud Account in Windows PC



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WD My Cloud is one of the most popular personal cloud storage systems, allowing you to back up and store photos, videos, and files from external drives, USB drives, mobile devices, computers, and cloud accounts in one place. The My Cloud app allows you to access, download and share content from anywhere you have a network connection.

WD My Cloud should work seamlessly with Windows 7 and Windows 8, but after upgrading to Windows 10, more and more users are reporting that Windows 10 does not recognize WD My Cloud or that WD My Cloud does not allow Windows Explorer to access it.

Don’t worry too much! This is not an uncommon case, and you can easily fix it by following the effective solutions below. But first, we must find out the cause of the problem.

What’s the reason for not being able to access my WD My Cloud account?

In almost all cases, the reason why a user cannot access their WD My Cloud account on a Windows 10 computer is that Windows 10 does not allow users to access certain accounts if the accounts’ credentials are not added to the account list.

Once you know the possible cause, you can try the following solutions below to fix this problem.

How do I restore my WD My Cloud account for not being able to access it?



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Reset your network settings

  1. Press Windows + I to open Settings.
  2. Go to Network and Internet -> Status.
  3. Scroll down and click Reset Network.
  4. In the new interface, click Reset Now.

Include a new credential

  1. Type “credential” in the search box.
  2. Then click on “Credentials Manager” to access the credentials manager.
  3. Then click on “Windows Credentials” to select it.
  4. Then click “Add Windows Credentials” to add your new credentials to the system.
  5. Finally, click “OK” to save your changes.

Activating NETBIOS via TCP/IP

  1. Press the Windows key at the same time as the R key.
  2. Then simply type “ncpa.CPL” in the terminal and press the Enter key.
  3. When you open the Network Connections page, you will see several network adapters.
  4. Find the one you are currently connected to. Right-click on the network adapter and select “Properties”.
  5. Then double-click on “Internet Protocol Version 4 (TCP/IPv4)” to access it.
  6. Then go to “General”.
  7. Here, click on the “Advanced” section.
  8. Now go to the “WINS” tab.
  9. This is where the “NetBIOS Setup” is located. Just activate the option “Enable NetBIOS over TCP/IP”.
  10. Click “OK” to save the settings.
  11. Close the “Network Connections” window.
  12. Finally, try connecting to WD My Cloud Home again.

Changing Network Settings

  1. Right-click the network icon in the right corner of the taskbar and select Open Network and Internet Settings.
  2. In the pop-up window, click Change adapter settings.
  3. Right-click the network adapter you are currently using, and select Properties.
  4. Select Internet Protocol version 4 (TCP/IPv4) and click Properties.
  5. Click Advanced to open Advanced TCP/IP Settings. Switch to the WINS tab, check the Enable NetBIOS over TCP/IP option, and click OK to save your changes.



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Frequently Asked Questions

This means Windows 10 does not recognize WD My Cloud or WD My Cloud Windows Explorer cannot access it.

The reason why a user cannot access their WD My Cloud account on a Windows 10 computer is that Windows 10 only allows users to access certain accounts if the credentials for those accounts are added to the account list.

  1. Press Windows + I to open Settings.
  2. Go to Network and Internet -> Status.
  3. Scroll down and click Reset Network.
  4. In the new interface, click Reset Now.