How to Repair: Error Code 0x87e00005 on Xbox One

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You will receive the following error code and message when you try to install a disk set on Xbox One:


Something went wrong. Give it another try.

This error occurs when the game you install from the disk is also installed by the Microsoft Store service.

Delete your locally saved games and try to reinstall the game.

  1. Remove the disc from your console.
  2. Press the Xbox button to open the instructions.
  3. Select System > Settings > System > and then Storage.
  4. Select Delete locally saved games.
  5. Note: Selecting this option will not delete any games or progress you have made in the Xbox Live cloud. Only data that you have saved locally will be deleted.
  6. Select Yes to confirm.
  7. Once your console is restarted, try reinstalling the game.

Clear the cache and save the file

Xbox An error code 0x87e00005 can occur with a corrupted cache and stored files that can interrupt it. Please delete it, then restart your Xbox One to completely clear the cache.

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Deleting a memory file

  1. Press the Guide button on your controller.
  2. Go to the Settings tab and select System Settings.
  3. Select a storage device.
  4. Select Games and applications.
  5. Look for damaged files stored in the game.
  6. Erase it when you find something.

Clear the cache

  1. Press the Guide button on your controller.
  2. Go to the Settings tab, select System Settings => Select Memory.
  3. Select one of the listed storage media and press Y on the controller.
  4. Select Clear System Cache Memory.
  5. If you are prompted to confirm, select Yes.

Then, turn off your Xbox One, unplug it for at least 30 seconds to clear the cache memory. Turn it on and install the game using the game disc.

Leave the console offline and try to install the game.

The second method requires you to put the console offline, cancel the download, turn off the console, and after successfully installing the game, go online and download the update. All the steps are explained one after the other.

Step 1: Put your console offline.

Proceed as follows:

  • Go to the Home screen and press the Menu button of your controller.
  • Then click on “Settings”.
  • Then click on “Network”.
  • Finally, click on Wireless Disconnect.

Check the status of the servers online.

Before attempting any other repair strategy, it is important to ensure that you do not have the problem due to a server problem. If this scenario applies to your particular situation, there is no viable repair strategy for you (other than waiting for Microsoft engineers to solve the problem).

So first check if there is a problem with Xbox One’s live services by accessing this link (here). Once you get to this page, you will see if any of the Xbox Live services are affected by a maintenance period or an unexpected problem.

If Microsoft’s status page reports that there is a problem with some services, it is clear that the problem does not occur locally. In this case, wait a few hours and come back to this page to see if the problem is solved.

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