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Some Precision Tower 5810 users have reported random locks and blue screen error on their system, which is equipped with a NON-RAID SATA hard drive connected to the integrated Intel SATA controller. The operating system was the installation of Windows 7 x64 by Dell Factory with no other normal Windows updates.
The user stated that the system would lock itself or that the blue screen would not always be recognized by the system when using USB devices. The user also reported an error on the blue screen when updating the Intel USB 3.0 eXtensible Host Controller Driver version 3.0.0.20, A00 of the Dell Support website.
Most of the users concerned come to this conclusion after having seen iusb3xhc.sys mentioned on the crash screen, or after having seen the crash log with the event viewer.
How to fix BSOD bugs in iusb3xhc.sys
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Run Memtest
- Download a copy of Memtest86 and burn the ISO file to a CD using Iso Recorder or another ISO burning program. Order it here
- Boot from the CD and run it at least 5 or 6 times.
- Remember, every time Memtest reports an error, it can be either a bad RAM or a bad motherboard slot.
- Test the sticks one by one, and if you find a good one, test it in all locations.
Reinstalling the USB host controller driver
In most cases, this particular problem is caused by an incorrect or damaged USB host controller driver. Several users we are also familiar with with with this problem have reported that the problem has been fixed after reinstalling all USB host controller drivers.
It is possible that one or more USB controllers have been corrupted by file corruption. In this case, you should be able to solve the problem by removing or reinstalling the USB host controller responsible for the critical crash using the device manager.
Installation of Intel Chipset Drivers (if present)
It turns out that this particular problem can also occur in cases where you are using a motherboard designed to be used with the Intel chipset driver. If you are using Windows 10, your operating system should automatically install the required chipset drivers. However, for older versions of Windows (or if your copy of Windows is not enabled), it is likely that you will have to do so manually to resolve the BSODs associated with iusb3xhc.sys.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.